Scaled Customer Success Manager, AMER

About the role

Manage a large portfolio of customers in AMER.
Onboard and expand our customer base through tailored Notion consultations, trainings, and assistant programs.
Design and run at-scale outreach campaigns to key points of contact in order to assist with Notion adoption.
Serve as our in-house product ambassador to up-level our customers’ workflows and help them get the most return of investment from Notion.
Identify and target strategic customers to engage with in order to drive up monthly active users and seat expansion.
Proactively identify customers who aren't maximizing their opportunity with Notion and reach out to create an action plan to help them achieve success.
Inform and influence our overall growth strategy.

Responsibilities

• Drive adoption and expansion for a product people love that solves real problems
• Help build the foundations of Customer Success at Notion
• As an early member of our sales/success team, you'll be instrumental in helping define our sales assisted motions
• Serve as the customer's trusted advisor and product expert
• Host training, onboarding, and working sessions to educate our customers and dig deep into new use cases of Notion
• Meaningfully shape our future product
• Elevate your skills as we tackle our most impactful challenges

Requirements

• 3+ years experience at a fast growing software company
• You have a track record of success in your current Customer Success or Account Management role
• Experience of managing a large volume of accounts
• Strong intrinsic motivation to be a top performer and contribute to a team
• You have a growth mindset and thrive in the building stage of a nascent team
• You’re motivated by seeing others succeed and grow when you partner with them
• You’re highly adaptable, easily acclimating to a rapidly changing business and industry
• You love getting to know new people and helping them solve their business problems
• You don’t need to be an AI expert, but you’re curious and willing to adopt AI tools to work smarter and deliver better results

Qualifications

• Nice to have: Built Customer Success playbooks or processes, experience in scaled program management, or building campaigns in Outreach, experience using Notion, experience with data and insights, used Salesforce and Gainsight before, first or early hire at a fast growing start up, strong technical chops

Benefits

Notion is committed to providing highly competitive cash compensation, equity, and benefits. The compensation offered for this role will be based on multiple factors such as location, the role’s scope and complexity, and the candidate’s experience and expertise, and may vary from the range provided below.

Pay

The estimated OTE (On-Target Earnings) range for roles based in San Francisco and New York is $110,000 - $165,000 per year.

Schedule

A Note on AI: You don’t need deep AI expertise for every role, but we do expect every Notino to be intellectually curious, drawn to tinkering and discovery, and excited to use AI as a real collaborator in their work.

Equal Opportunity & Accommodations

We hire talented people from a wide range of backgrounds. If you’re excited about this role but don’t meet every bullet, we still encourage you to apply. Notion is an equal opportunity employer and does not discriminate on the basis of any legally protected characteristic. Consistent with applicable law, we will consider for employment qualified applicants with arrest and conviction records. Notion provides reasonable accommodations during the application process; if you need one, please let your recruiter know. Notion is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.