Scale Operator

About the role

Scale Operator role in a scrap metal, recycling, logistics, or industrial yard environment. The position combines customer service, administrative accuracy, cash handling, dispatch coordination, and safety compliance.

Responsibilities

• Customer & Driver Interaction
  • Greet customers and drivers professionally.
  • Identify material grades and direct vehicles to the correct yard locations.
  • Manage difficult customer situations calmly and professionally.
  • Answer and redirect incoming phone calls.
• Scale Operations
  • Weigh incoming and outgoing vehicles.
  • Create and process scale tickets.
  • Record vehicle information, material descriptions, weights, contract numbers, and load destinations.
  • Ensure all transactions are accurately documented.
• Administrative Duties
  • Maintain purchase and sales records.
  • Assign purchase order and sales order numbers.
  • File, fax, and distribute scale tickets.
  • Keep records organized and accurate.
• Payment Processing
  • Process customer payments and adjustments.
  • Issue cheques and cash payments when required.
  • Handle daily cash reconciliation.
  • Work with buyers to adjust contract pricing when necessary.
• Communication & Coordination
  • Maintain radio communication with yard personnel.
  • Coordinate with dispatch, operations, management, sales, and IT teams.
  • Respond appropriately to emergency communications.
• Safety & Compliance
  • Enforce PPE requirements for visitors and drivers.
  • Follow and promote safe work procedures.
  • Monitor yard access and gate operations.

Key Skills

• Customer service experience
• Strong communication skills (phone, radio, face-to-face)
• Accurate data entry and documentation
• Cash handling and reconciliation experience
• Ability to multitask in a fast-paced environment
• Basic Microsoft Office skills
• Attention to detail and organizational skills
• Ability to remain professional under pressure
• Safety awareness and compliance mindset