SCADA/BPI Control Room Operator I

About the Role

This position involves monitoring and managing the SCADA/BPI systems within a 24/7 control room environment. The role requires coordination with various stakeholders, troubleshooting system faults, and ensuring smooth operations of baggage handling systems.

Responsibilities

• Alert maintenance personnel through radio communications of faults or failures and dispatch them to the appropriate location.
• Monitor system status, balancing, statistical reports, and make-up assignments for the user airlines.
• Daily coordination with TSA, CBRA, and OSR staff to maintain system operational status.
• Analyze existing CBIS/BHS and MSC BHS faults, develop remedial action plans, and provide reports to the O&M Manager regarding the overall cause of system faults.
• Make BHS operational decisions, initiating and coordinating implementation of any backup/fallback procedures necessary to facilitate continued operations (e.g., choosing alternative routings via reversible conveyors, initiating use of fallback tags, coordination with user airlines).
• Ensure smooth daily start-ups by reviewing start-up checklists and procedures.
• Determine/coordinate configuration changes to bypass off-service conveyors.
• Report and track service calls and technical issues internally.
• Generate and distribute work orders through CMMS system, including closing completed work orders.
• Generate weekly and monthly reports.
• Perform regular Preventative Maintenance (PM) of Control Room equipment.
• Determine sequence and approach with little assistance.
• Carry out a variety of control room activities with little assistance.
• Communicate regularly with customers and technicians over the phone and radio.

Requirements

• High School Diploma.
• Computer experience.
• Experience with Microsoft Office (Excel, Word).
• Must be able to attain and sustain an Airport I.D. Badge.

Qualifications

• Minimum 1 year working experience in a material handling environment (baggage handling, material, warehouse, distribution center, etc).
• Technically inclined, with potential to learn and grow into maintaining material handling systems.

Skills

• Working knowledge of computers and equipment.
• Team player with strong verbal communication skills.
• Ability to solve problems under pressure.
• Flexibility with time, able to shift priorities quickly based on staff and system needs.
• Pro-active attitude towards process improvement.
• Detail-oriented.
• Innovative, self-starter, and proactive.
• Decision-making ability.
• Self-reliant.
• Customer service-oriented.
• Ability to carry out a variety of recurring technical activities.

Schedule

Full-time position; 24/7 operation with 3 shifts; overtime and weekend work is common. Night, weekend, and rotating shifts are typical.

Work Environment and Physical Demands

• Control Room Operators/Dispatchers typically work in the control room or route centers.
• The work can be stressful because total concentration is required at all times.
• The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• The job is mostly sedentary but requires regular talking and hearing through a handheld radio and telephone.
• The employee is frequently exposed to the baggage handling system, mechanical parts, and vibration.
• The noise level in the work environment and job sites can be loud.