SCADA Analyst I

Responsibilities

• Responsible for the triage of customer reported issues, identifying, documenting and configuration recommendations for a SCADA platform
• Work closely with our product and engineering teams to provide detailed problem descriptions of customer incidents and requested improvements
• Participate in the configuration, enhancement, and testing phases associated with software changes
• Ensure our customers have a positive experience by driving timely first response, customer updates and support resolutions
• Ensure proper documentation of assigned incidents, including internal and external communications
• Responsible for taking resolved customer issues and curating them into a knowledge base system to allow customers to self-serve
• Respond to and resolve customer SCADA requests via Salesforce Service Cloud, email, telephone, Microsoft Teams, with end-to-end responsibility
• Able to work effectively with global cross-functional teams
• Responsible for periodic after-hours on call support
• Ensure successful completion of personal and team deliverables
• Other duties as assigned

Requirements

• 3 to 5 year(s) of working experience in delivering solution support or solution implementation is required for this position
• Strong technical experience in diagnosing and troubleshooting within the software applications
• Understanding of software technologies like SQL, PowerBI or Python is a plus
• Proficient in Microsoft Office products
• Candidates with experience in the Oil and Gas industry and/or SCADA platforms are encouraged to apply
• Strong proficiency in writing and verbal communication to customers
• Strong interpersonal skills
• A sense of urgency about solving problems and attaining favorable results
• Able to set achievable goals and deadlines and maintain commitment to achieving goals in the face of obstacles and frustrations
• A team player and enjoy working in a multi-cultural environment
• A bachelor’s degree, Post Graduate Diploma, Professional Degree in Information Technology, Computer Science, Mathematics or equivalent is a plus but not required

About Quorum Software

Quorum Software connects people and information across the energy value chain. Twenty years ago, we built the first software for gas plant accountants. Pipeline operators came next, followed by land administrators, pumpers, and planners. Since 1998, Quorum has helped thousands of energy workers with business workflows that optimize profitability and growth. Our vision for the future connects the global energy ecosystem through cloud-first software, data standards, and integration. The trusted source of decision-ready data for 1,800+ companies, Quorum Software makes the essential connections that let us work better together in the connected energy workplace. For more information, visit quorumsoftware.com.

Quorum Diversity Statement

At Quorum, we are committed to fostering, cultivating, and preserving a culture of belonging. We want to be the place where a diverse pool of talented people join us, stay with us and do their best work. With a diverse team of employees, we grow and learn better together. The collective sum of the individual differences, life experiences, knowledge, innovation, self-expression, and talent that our employees invest in their work represents not only part of our culture, but our reputation and our achievements. We are fully focused on equity and equality and believe deeply in diversity of race, gender, sexual orientation, age, religion, ethnicity, national origin, ability, neurodiversity and all the other characteristics that make us unique.

Quorum Business Solutions and Quorum Software are Equal Opportunity Employers

All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, ancestry, veteran status, disability, genetic information, or any other basis protected by law.