SBU Field Quality Engineer

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About the role

The SBU Field Quality Engineer will influence business bottom line results by leading, facilitating, and reporting Customer and Field related quality activities for each of our SBU’s platforms. This role will bring improved connection between the customer/field and our manufacturing/engineering teams. The position responsibility includes oversight of all quality related aspects for each equipment platform including the quality failure analysis based on customer provided feedback through the prioritization of programs and activities to improve the performance of our products within the field.

Development of a clearly defined project pipeline including analysis of factors that are utilized to define each project. The role will coordinate information from Technical Support teams, Field Teams, Customer Interactions and Field Technicians to define the specific elements to be fixed or changed to improve the overall customer experience. This team will be the first point of contact for the SBU Distribution teams for customer impacting issues and challenges for their assigned product platforms. This position will report to the SBU Manufacturing Quality Leader.

This is an on-site role requiring 5 days per week in the workplace.

Responsibilities

• Provide Field Quality leadership across assigned Products with a focus on driving the reduction of the cost of quality expense across their equipment portfolio.
• Provide data and prioritization of improvement opportunities to Product Growth Teams for prioritization and resource assignment. Tracking time to improvement and accountability of improvement efforts by PGT functions will be key to success.
• Interact with, execute site visits, gather information, and provide appropriate responses to direct customers of our equipment portfolio to remedy customer issues. This includes conducting customer research and investigations to understand root cause and calculate benefits for quality improvements.
• Interview and establish Field Service technician communication strategies to provide clarity on real issues that need resolution through manufacturing and engineering changes.
• Develop a clearly defined project pipeline with priorities to ensure maximum benefit to customers and the SBU. Track and hold teams accountable for delivering agreed-upon quality improvements throughout the process.
• Develop a strong understanding of equipment performance, Critical To Quality (CTQ) elements, and provide key functional elements that drive the customer experience.
• Facilitate and complete Root Cause Analysis work across multiple functions to ensure corrections improve component reliability and product performance.
• Determine where field training and customer application gaps exist based on product functionality and system application, identifying root causes of poor customer experience.
• Develop and communicate core messaging about quality improvement efforts and cultural changes occurring across the business to enhance customer experience.
• Act as a conduit in key selling situations requiring information about our quality management system and processes that may impact customer buying decisions.
• Utilize tools such as Gemba, management reviews, internal audits, feedback from internal/external customers, warranty data, and traceability to evaluate Field Quality function effectiveness.
• Review, challenge, and simplify existing quality-driven test systems and procedures to ensure products meet intended use and customer expectations.
• Forecast and manage key metrics to align with plant financials and PGT Glide paths.
• Facilitate supplier, reliability, and improvements back to new product and project introduction launch phases.

Requirements

• Bachelor’s degree in mechanical engineering or related discipline.
• Professional certification (CPM, APICS, Six Sigma, CQM, PE, etc.) is preferred.
• 5 years of experience in quality or quality engineering in a design, engineering, or manufacturing environment embracing best practices in Advanced Quality Planning, DFMEA deployment, and Production Part Approval Processes.
• Demonstrated strong leadership and applied knowledge in APQP, DFMEA, PPAP.
• Experience in quality management, operations, lean manufacturing processes including visual management.
• Excellent interpersonal skills, ability to mentor, and team player with professional customer and supplier interaction capability.
• Ability to travel up to 15% with some peaks at higher levels.
• Solid interpersonal skills with the ability to influence and motivate associates across various departments.
• Team-oriented proactive change agent with a hands-on, collaborative approach in implementing and maintaining operating disciplines while leveraging lean methodologies.
• Proficiency in problem-solving techniques, process improvement tools, statistical and sampling techniques, SPC, process capability, traceability, and control points.
• Project management and planning tools, measuring and monitoring of project activities, and project documentation.
• Proficiency in information technology systems utilized in Quality Management Systems and processes.

Pay

Annual base salary range: $75,700.00 - $135,834.99. This is a salaried position and is not eligible for incentive or sales commission.

Benefits

• Benefits kick in on day one for you and your family, including health insurance and holistic wellness programs with generous incentives.
• Family-building benefits including fertility coverage and adoption/surrogacy assistance.
• 401K match up to 6%, plus an additional 2% core contribution (total up to 8% company contribution).
• Paid time off including 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options for volunteer and parental leave.
• Educational and training opportunities through company programs, tuition assistance, and student debt support.

Note: Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.

This is a safety-sensitive role which may require additional drug screening.