Field Quality Engineer

Responsibilities

• Support preparation and follow-up activities for customer audits.
• Track corrective and preventive actions resulting from audit findings.
• Provide status updates to management on open risks and action progress.
• Ensure alignment between field performance trends and site-level quality improvements.
• Consolidate and validate field quality data and customer claims from multiple manufacturing sites.
• Monitor key performance indicators (KPIs) and identify recurring failure trends.
• Prepare structured monthly and quarterly field quality reports for management review.
• Support leadership with data-driven insights to prioritize risk mitigation actions.
• Analyze warranty and field claim data to identify systemic failure patterns.
• Support Cost of Quality (CoQ) tracking related to field performance.
• Collaborate with plant teams to initiate corrective actions based on field trends.
• Track effectiveness of implemented actions and support continuous improvement efforts.
• Collaborate with sales and key account teams to deliver B2B-focused claim analytics and Cost of Quality insights, enabling proactive risk management and data-driven customer negotiations.
• Support cross-functional investigation of significant field incidents, including Product Liability cases and fire-related events.
• Coordinate on-site investigations as required (domestic and international travel up to 20–30%).
• Facilitate structured root cause analysis (8D, RCA, FMEA) with plant and engineering teams.
• Ensure proper documentation, escalation, and follow-up of containment and corrective actions.
• Support legal and external communication processes as needed.

Requirements

• Bachelor’s degree in engineering or related technical field.
• 5+ years of experience in Quality Engineering, Field Quality, Product Reliability, or Manufacturing Quality.
• Understanding of ISO 9001 or other quality management systems.
• Experience supporting customer audits in manufacturing environments.
• Experience analyzing warranty or field claim data.
• Working knowledge of root cause analysis methodologies (8D, FMEA, RCA).
• Ability to manage multiple priorities and coordinate cross-functional teams.
• Strong analytical and reporting skills (Excel and statistical analysis tools).
• Effective communication skills with the ability to present findings to management.
• Willingness to travel domestically and internationally (20–30%).