Sbarro - General Manager

Description

Position Summary: If you are a high energy, outgoing person who is passionate about leading and building a team and is looking to join a Company that is committed to creating a great place to work, this job is for you! As a Restaurant General Manager you will be entrusted to guide your team members in delivering an exceptional guest experience, operational excellence, and a working environment that promotes engagement and living the Company values, making Kwik Shop the clear choice for our guest’s dining needs.

Responsibilities

• Ensure that your team greets all guests in a friendly manner to make them feel welcomed and appreciated, encouraging Guest Loyalty.
• Demonstrate leadership attributes to include: building and maintaining trust with the store team by setting clear and measurable goals, holding self and team accountable, and communicating frequently and effectively.
• Build and develop a strong team by: hiring, training, scheduling, coaching, offering timely feedback on performance and leading by example.
• Lead a team of store associates in a fair, consistent, impartial and timely manner, supporting and enforcing all State & Federal laws along with Company policies and procedures.
• Achieve operational excellence, develop performance goals aligned with the Company’s Operational objectives, hit financial goals (Sales/expenses to budget, net profit) and strive for year over year improvement.
• Manage food operation to ensure quality and safety of all items sold.
• Manage the overall appearance and cleanliness of the store (inside and out) ensuring that all food prep areas are clean and stocked; the food service area is spotless and the bathrooms are sparkling clean, delegating and directing team to maintain condition levels up to Company’s standard.
• Oversee quality control, merchandising, safety programs and other guidelines in place for successful food service operation.
• Perform other duties as assigned at the discretion of the District Manager.

Working Relationships

• Restaurant Clerks
• Team Members
• Shift Leaders
• Assistant Managers
• Restaurant Managers In Training
• District Manager
• Brand Manager
• Variety of Corporate personnel and vendors

Minimum Education

N/A

Preferred Education

High School or GED

Minimum Experience

1 year leadership or supervisory capacity in restaurant environment, leading a team

Preferred Experience

1-3 years restaurant experience

Preferred Licenses/Certifications and Skills

• Valid Driver’s license.
• National Food Safety requirement (can acquire during employment)

Soft Skills

• Comfortable talking and interacting with guests and team members
• High energy
• Ability to move from one activity to another quickly
• Team oriented; willing to give extra effort to help others

Computer Skills

Helpful

Scheduling

This position full-time and involves working a variety of hours, day and night, as Kwik Shop locations can be open 24 hours depending on the location. Weekend & Holiday hours are required.

Hours & Conditions

• 48 hour work week minimum

Travel

5% - will be required to deliver deposits to the bank. Must have Reliable transportation

Physical Requirements

• Ability to maneuver and regularly lift and or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 40 pounds.
• Ability to stand/walk 8 hours a day; reach overhead, bend, squat, twist, reach, grasp and grip and work in cooler (cold temperatures).

Other

• Specialized attire required in food establishments.
• Slip resistent footwear is required, as well as attire specifically required by brand standards and franchise agreements.