SBA Operations Manager

Supervisory Responsibilities

• Interview and select candidates for openings
• Set goals for associates
• Assign tasks/duties
• Conduct on-the-job training
• Develop associates’ skills and encourage growth
• Prepare disciplinary write-ups as appropriate
• Prepare and conduct performance reviews and make recommendations for salary adjustments
• Approve timecards for FTEs and other duties associated with managing a staff

Lead, Coach, and Develop Team

• Lead, coach, and develop the SBA/Government Lending Operations team
• Ensure adherence to current SBA regulations, internal policies, and consistent, timely execution of all responsibilities

Loan Lifecycle Oversight

• Oversee the end-to-end SBA loan lifecycle, including documentation, closing, servicing, liquidation, and reporting
• Ensure loans are compliant, properly documented, and maintain a valid guaranty

Subject Matter Expert

• Serve as a subject matter expert on SBA eligibility, structuring, and policy
• Resolve complex scenarios, provide guidance to lenders and partners, and act as a liaison with the SBA and related agencies

Process Improvements

• Drive process improvements that enhance efficiency, mitigate risk, and elevate the borrower and stakeholder experience while maintaining full regulatory compliance

Audit Readiness, Risk Management, and Quality Assurance

• Support audit readiness, risk management, and quality assurance by monitoring performance, addressing issues, and implementing appropriate controls

Compliance and Risk Management

• Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks

Service Delivery

• Deliver a consistent, high level of service within our Serving More standards

Competencies

• Interpersonal/Customer Service Skills
• Written and Verbal Communication
• Ability to understand and follow directions
• Adaptable to change
• Basic Computer Skills
• Organizational Skills/Detail Oriented
• Analytical Thinking
• Able to Multi-Task or Juggle Priorities
• Problem/Situation Analysis
• Technical Expertise
• Strategic Planning and Decision Making
• Leadership/Management Skills
• Ability to influence others
• Ability to build collaborative relationships
• Ability to develop or mentor others

Education

• 4 years/Bachelor's degree in business-related field OR equivalent relevant work experience
• 6+ years experience with SBA policies and procedures

Schedule

• Typical office hours are Monday through Friday 8am to 5pm
• This position is exempt and full-time
• A minimum 40 hours is required per week
• This is a hybrid position
• Scheduled onsite hours are expected

Physical Requirements

• This position must be able to remain in a stationary position 55% of the time
• Constantly operate a computer approximately 50% of the time
• Be able to be in constant communication with customers, prospects, and coworkers to discuss and observe account information in order to exchange accurate information

Travel Requirements

• Minimal travel within the Park National footprint and trainings is expected