SBA Business Development Officer I-III

About the role

The Government Guaranteed Lending Department (SBA) Business Development Officer is responsible for soliciting, and developing loan transactions within the SBA 7(A), 504, and USDA B&I loan programs. This position involves maintaining good customer relations, referring customers to the appropriate staff for other services, and participating in officer calling programs.

Responsibilities

• Generates new leads through outbound calls, emails, networking, and in-person meetings.
• Builds and maintains strong relationships with prospective and existing clients to drive long-term business.
• Uses CRM systems to track interactions, update customer records, and manage pipeline activity.
• Drafts proposal letters and facilitates the exchange of information and documentation necessary to complete the loan analysis for presentation to Senior Management or Directors’ Loan Committee.
• Maintains a working knowledge of the SBA S.O.P., and other regulation manuals and the like, to maintain a functioning knowledge of the Government Guaranteed Loan Programs.
• Collaborates with loan processor/closer and loan underwriter to assist with any customer needs throughout the loan transaction.
• Contributes to the overall profitability of the department and bank; implements cost controls, income generation, and department marketing efforts; monitors expenses to ensure compliance with the department budget.
• Reinforces the application of superior customer service through his or her own example along with appropriate follow through with involved customers and employees.
• Develops and maintains knowledge of financial industry, economy, market conditions, rates, vendors and competition.
• Represents the Bank in various community, civic, and community reinvestment functions to further enhance the Bank’s image and develop additional business; assists the Bank in establishing and maintaining market position in the financing arena.
• Provides leadership and training to less experienced loan officers and other staff members.
• Embolizes the TRAC Values and Critical Behaviors (Teamwork, Relationship, Authenticity, Commitment) as core principles, using them to guide daily interactions and decision-making.
• Completes administrative tasks with a sense of urgency, including required Bank Compliance Training.
• Responds to internal and external inquiries via email, phone, or messaging platforms in a timely and professional manner.

Requirements

• Bachelor’s degree from an accredited college or university required; relevant field preferred (e.g., Business, Finance, or related).
• Minimum 3–5 years of related experience in banking, financial services, or relevant industry required.
• Ability to align SBA goals with overall bank objectives by contributing to internal policies and lending strategies.
• Proven skill in building collaborative relationships across departments through open communication and respect, while effectively resolving conflicts.
• Experience driving innovation and process improvements, including recommending technologies to enhance SBA lending efficiency.
• Demonstrated ownership of challenges, using setbacks as learning opportunities to foster accountability and team growth.
• Demonstrated ability to cross-sell and explain all products and services with confidence and authority.
• Knowledge of commercial banking products and services as well as strong understanding of federal compliance regulations required.
• Ability to take initiative and effect change within the Bank through consensus building, negotiation, and conflict resolution.
• Experience with computer terminal and personal computer operation; mainframe computer system; spreadsheet, and specialty software programs.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook) required.
• Effective oral, written, and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers, vendors and employees.
• Strong organizational and time management abilities with attention to detail.
• Strong teamwork and relationship skills to lead collaborative efforts, foster alignment, and drive results across teams.
• Ability to take initiative and impact change within the Bank through consensus building and conflict resolution.
• Willingness to take on special projects and perform other duties as assigned, beyond core responsibilities, to support team and organizational needs.
• Commitment to continuous learning and professional development to stay current with industry standards and best practices.
• Ability to maintain authenticity and integrity in all professional interactions, ensuring trust and credibility with stakeholders.
• Capable of managing multiple priorities and meeting deadlines in a dynamic environment.
• Ability to work independently with minimal supervision and as part of a team.
• Proven ability to adapt to changing priorities and procedures.

Benefits

Medical, dental, and vision coverage
Life insurance
Paid vacation
401(k) retirement plan
Training & development opportunities
Tuition reimbursement
Employee Assistance Program
Internal job postings and referral program

Pay

$80,000 - $150,000 Annual Salary

Schedule

Full-time