Satellite Positioning Support Specialist - Marine

About the role

The Satellite Positioning Support Specialist interacts directly with Satellite Positioning clients to enable subscription services, generate client invoices, and process payments during a twelve (12) hour shift. The role also provides remote technical support on OmniSTAR hardware and Satellite Positioning solutions to clients.

Responsibilities

• Lead by example and place Quality, Health & Safety, Security, and the protection of the Environment as core values while never intentionally placing employees, processes, customers, or communities at risk.
• Consult and coordinate with the Product Manager, Controller, and other relevant stakeholders in the Satellite Positioning Service Line on all levels.
• Follow directives from shared services and operational activities in the Service Line.
• Enable subscriptions as required by Satellite Positioning clients.
• Provide remote technical support on OmniSTAR hardware and solutions.
• Coordinate and support sales processes and sale contracts.
• Interact directly with clients to provide subscriptions and support.
• Monitor and report on sales activities.
• Adhere to Fugro policies and procedures.
• Ensure three-way match: Subscriptions / Invoicing / Payment.
• Close out open client support requests.

Requirements

• Authorized to work in the United States without restrictions.
• Possess a high school diploma or equivalent.
• A Secondary Vocational Education is preferred.
• Have one year of working experience required.
• A year or more of experience understanding GPS/GNSS satellite positioning is preferred.
• Flexibility to work in a twelve-hour shift system.
• Fluent in Spanish or Portuguese preferred.
• Good oral and written communication skills.
• Ability to work in a team environment.
• Good troubleshooting and problem-solving skills.

Benefits

Fugro’s talent philosophy is seeded by its values and fueled by a passion for learning, developing leadership behaviors, transparency, and accountability. Opportunities include on-the-job learning experiences, LinkedIn Learning access, business and technical training, and leadership development programs. Fugro values the mental, physical, and financial health of employees and their families and offers a variety of flexible work models. Fugro USA’s comprehensive benefits package ensures choices that fit needs at any life stage.