Satellite Campus Ambassador - Temple College

About the role

As a Part Time Satellite Campus Ambassador, you will engage with our members and prospective members in a satellite campus branch environment to identify needs and educate them on products and services that will improve their financial well-being and quality of life. Eager to build strong, long-term meaningful relationships, our Part Time Satellite Campus Ambassadors have a passion for exceptional Member service.

Responsibilities

• Educate members on Credit Reviews and Needs Assessments.
• Host tables at and attend community events.
• Conduct presentations.
• Identify and pursue campus opportunities.
• Make external business partner referrals.
• Refer fraud claims to experts.
• Provide online and mobile support.
• Increase Automated Teller Machine limits.
• Release check holds.
• Provide notary services.
• Complete wire transfers.
• Validate vehicle values.
• Manage account restrictions and pop-up concerns.
• Add travel notes on member accounts.
• Partner with Collections for members who are past due.
• Problem solve and facilitate connecting members with internal business partners.
• Process service requests and financial transactions.
• Process stop payments via check, ACH, and/or Cashier’s Checks.
• Set-up and grant access to safe deposit box.
• Print documents, including Debit/ATM cards, vehicle buyer’s checks, temporary checks, Statements, and direct deposit letters.
• Perform other duties as assigned.

Requirements

• High School Diploma or GED.
• Minimum of one (1) year of demonstrated success selling products within a financial services industry or retail banking environment.
• Minimum of two (2) years of customer service experience.
• Minimum of one (1) year working in a team environment.
• Advanced knowledge of current local, state, and federal regulations.
• Must be a current student at this University.
• Must be bondable.

Qualifications

• Bachelor’s Degree (in progress).
• English/Spanish bilingual.
• Credit Union experience.
• Series 6, 63, and/or Texas Life and Health Insurance licenses.
• Registered NMLS Consumer Lending Experience.
• General knowledge of applicable financial industry regulations.
• Military experience (preferred).

Skills

• Ability to effectively build relationships, establish rapport, and diplomatically communicate information.
• Effective active listening skills.
• Excellent verbal, interpersonal, and written communication skills.
• Ability to be adaptable and work in a fast-paced environment.
• Ability to demonstrate good judgement and effective problem-solving skills to help identify and resolve Member issues.
• Strong attention to detail.
• Strong organizational and time management skills.

Benefits

Commensurate with experience.

Pay

TBD

Schedule

Varies