SATCOM Technician Tier 1

Clearance

Active DoD TS/SCI Clearance

Work Schedule

Shift-work, onsite daily.

Role Overview

The SATCOM Technician Tier 1 is part of a team that ensures the effective monitoring, control, and configuration of a global satellite communications network including forward-deployed satellite earth terminals and embedded network communications equipment. These sites provide government users with the transport of full-motion video to remote sites. The Technician will provide daily operational support as a member of a 24/7 operations center for hub and remote systems supporting global satellite networks. As an integral part of the team, the Technician’s duties will include providing technical troubleshooting support to the end users in the field. The SATCOM Technician Tier 1 will also ensure the stable operation of the in-house computer network. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links. Analyze and resolve end-user hardware and software computer problems in a timely and accurate manner and provide end-user training where required.

General Skillset

• Experience with Microsoft Office
• Verbal and written communication skills
• Ability to work both collaboratively and individually
• Critical Thinking Skills
• Ability to give presentations and briefings as needed

Specific Skillset

• Continuously monitor network and space segment performance to provide customer tier 1 support as required.
• Monitor and report on the quality of user Full Motion Video (FMV).
• Support and escalate user network issues to appropriate offices.
• Track and manage automated service interruptions for the network users’ awareness.
• Resolve customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sites.
• Monitor ViaSat equipment configurations and network performance, in real-time, and report conditions and anomalies to the designated team lead.
• Monitor FMV downlink equipment for nominal operations and report any anomalies to the designated team lead.
• Support user access and troubleshoot ViaSat KuSS and KaSS remotes.
• Open and track trouble tickets as required to resolve network or terminal issues.
• Manage service restoration activities and track/update trouble ticketing system (Remedy).
• Provide status reports to customers and management personnel.
• Provide testing and implementation support of new software releases for deployed network equipment.
• Ensure the stable operation of the in-house computer network. This includes planning, developing, installing, configuring, maintaining, supporting, and optimizing all network hardware, software, and communication links.
• Analyze and resolve end-user hardware and software computer problems in a timely and accurate manner and provide end-user training where required.
• Respond to client trouble calls, on a basic and intermediate level, to analyze, diagnose and resolve the problem
• Work with end users and department heads to identify and document required network service levels
• Provide service desk and technical support to users.

Requirements

• Highschool Diploma or GED equivalent
• CompTIA Security + is preferred but not required
• Experience managing TCP/IP
• Detailed knowledge of SATCOM/RF concepts
• 2+ Years of relevant work experience
• Experience with satellite communications troubleshooting.

Pay

$33.66-36.06