SATCOM Government Customer Systems PMT, Amazon Leo Government

About the role

Amazon Leo is Amazon's low Earth orbit satellite network. Our mission is to deliver fast, reliable internet connectivity to customers beyond the reach of existing networks. From individual households to schools, hospitals, businesses, and government agencies, Amazon Leo will serve people and organizations operating in locations without reliable connectivity.

About the team

Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional and enable them to take on more complex tasks in the future. Innovation is part of our DNA! Our goal is to be Earth's most customer-centric company, and we are just getting started. We need people who want to join an ambitious program that continues to push the state of the art in space based systems design and wireless systems.

Responsibilities

This Technical Product & Program Management role is a highly visible position across Amazon Leo organizations. You will participate in developing the government contract lifecycle management, broadband order delivery and supply chain systems integration strategy and vision, and develop product roadmaps to execute on that vision. This role is inherently cross-functional; you will work closely with engineering, sales, ecommerce, networking, logistics, program management, design, technical support, and executive teams to launch products, develop and grow business opportunities, and enhance the Amazon Leo customer experience.

• Drive systems development readiness spanning different groups of partner types with varying needs, while maintaining a robust view of risks and opportunities for launching service in new countries for ALG
• Develop systems capability roadmap plans with internal and external stakeholders
• Evaluate and recommend product and service enhancements that improve the contract onboarding, ordering, fulfillment, and programmatic service management experience for government customers
• Communicate progress across various workstreams to senior/executive leadership
• Identify partner needs, define business requirements, and launch new features which improve our overall customer experience and value proposition
• Manage new projects end-to-end while ensuring our high standards are maintained

Basic qualifications

• Bachelor's degree
• Experience owning/driving roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience contributing to engineering discussions around technology decisions and strategy related to a product
• Experience managing technical products or online services
• Experience in representing and advocating for a variety of critical customers and stakeholders during executive-level prioritization and planning

Preferred qualifications

• Experience in using analytical tools, such as Tableau, Qlikview, QuickSight
• Experience in building and driving adoption of new tools

Pay

• USA, VA, Arlington: 151,200.00 - 204,600.00 USD annually
• USA, WA, BELLEVUE: 151,200.00 - 204,600.00 USD annually
• USA, WA, Redmond: 151,200.00 - 204,600.00 USD annually

Benefits

Amazon offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

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