SAP Solutions and Retail Store Operations Business Analyst

Ahold Delhaize USA, a division of global food retailer Ahold Delhaize, supports five leading omnichannel grocery brands—Food Lion, Giant Food, The GIANT Company, Hannaford, and Stop & Shop—with services including Finance, Legal, Sustainability, Commercial, Digital, E-commerce, and Technology.

About the role

The Analyst IV, Store Operations/SAP Solutions serves as a key liaison between business store operations teams and IT, ensuring SAP systems and supporting applications effectively enable grocery retail store processes. This role analyzes, troubleshoots, and optimizes store operations workflows within SAP, translating business requirements into functional solutions that improve efficiency and reduce operational friction across store locations. The position provides subject matter expertise on retail store operations processes and their SAP system dependencies to ensure system reliability, support process improvement initiatives, and enable data-driven decision-making that directly impacts store-level performance and broader organizational goals.

This is a flexible/hybrid role requiring 3 in-person days at one of our core locations (Salisbury, NC) and 2 remote days. Applicants must be currently authorized to work in the United States on a full-time basis.

Responsibilities

• Serve as the primary liaison between Store Operations and technical engineering teams for SAP S/4 IS-Retail, POS, ECOM, and SAP CAR systems, gathering business requirements and translating them into clear functional specifications to ensure technical solutions accurately address store operations needs and minimize costly rework.
• Partner with Distribution Center (DC) and Direct Store Delivery (DSD) receiving stakeholders to document current-state processes and desired outcomes within S/4 IS-Retail, facilitating discussions between business users and engineering teams to ensure technical solutions support accurate inventory and supply chain continuity at the store level.
• Coordinate and validate UAT efforts for enhancements and releases across POS, ECOM, SAP CAR, and S/4 IS-Retail platforms by organizing business user testing, capturing feedback, and confirming outcomes meet documented requirements to ensure technical solutions are business-ready prior to store deployment.
• Analyze data and transaction flow discrepancies between SAP CAR, POS, and Inventory Management systems (e.g., sales, stock, pricing mismatches) by working with engineering teams to define root cause and desired resolution, ensuring fixes align with business needs and prevent recurring store-level impacts.
• Partner with Store Operations leadership to identify process improvement opportunities in inventory management, receiving, and POS/ECOM workflows by analyzing operational data and facilitating requirements sessions with engineering teams to ensure delivered solutions increase efficiency and reduce shrink, errors, or costs.
• Develop and maintain business-facing documentation (process flows, requirements, training materials) for store-facing systems (POS, Handhelds, receiving processes) by partnering with both store operations and engineering teams to ensure requirements and outcomes are clearly documented and consistently communicated.
• Support store operations and field teams on new or updated functionality across POS, ECOM, and inventory/receiving systems by translating technical changes into business-friendly guidance to drive adoption and reduce error rates at the store level.

Qualifications

• Bachelor's degree in Business, Information Systems, Supply Chain, or related field; equivalent combination of education and experience will be considered.
• Minimum 5 years of experience as a Business/Systems Analyst supporting retail store operations, with progressively increasing responsibility.
• Minimum 1 full-cycle, end-to-end SAP implementation (requirements gathering through go-live/post-implementation support) with a focus on Store Operations.
• Experience supporting pharmacy script fulfillment and pharmacy sale execution processes, including related business workflows and store-level transaction handling.
• Experience supporting POS and ECOM integration and store-level transaction processing, including related business workflows and point-of-sale system dependencies.
• Experience working as a liaison between business stakeholders and technical/engineering teams, translating business requirements into functional specifications.
• Working knowledge of SAP S/4HANA IS-Retail (Industry Solution for Retail).
• Experience with SAP CAR (Customer Activity Repository).
• Familiarity with POS (Point-of-Sale) systems and store transaction processing.
• Experience with ECOM (E-Commerce) platforms and their integration with in-store operations.
• Knowledge of Distribution Center (DC) and Direct Store Delivery (DSD) receiving processes.
• Experience with Inventory Management systems and processes.
• Familiarity with Store Handheld devices and related in-store technology.
• Understanding of pharmacy systems as they relate to script fulfillment and point-of-sale integration.
• Strong business requirements gathering, documentation, and functional specification writing skills.
• Ability to facilitate discussions and align priorities between business stakeholders and technical teams.
• Strong analytical skills with the ability to interpret operational and transactional data to identify trends, discrepancies, and improvement opportunities.
• Experience coordinating or supporting UAT (User Acceptance Testing) processes.

Preferred Qualifications

• Experience in grocery or multi-department retail environments.
• Familiarity with pharmacy regulatory/compliance considerations (e.g., HIPAA, controlled substance handling) as they intersect with system and process design.
• Hands-on experience with POS system implementations, upgrades, or configuration in a retail store environment.
• SAP certification(s) related to Retail or CAR modules.
• Excellent verbal and written communication skills, with the ability to translate technical concepts for non-technical, store-level audiences.
• Strong organizational and project coordination skills; ability to manage multiple concurrent workstreams.
• Proficiency with Microsoft Office/Excel; experience with SAP reporting tools a plus.

Pay

Salary Range: $92,640 - $138,960. Actual compensation offered may vary based on unique qualifications and experience, internal equity, and market conditions. Final compensation decisions will be made in accordance with company policies and applicable laws.

Benefits

Ahold Delhaize USA is committed to offering a welcoming work environment where all associates can succeed and thrive. The company values collaboration, curiosity, and continuous learning, fostering a culture where personal and professional growth are prioritized alongside business growth. Associates are empowered to learn, grow, and deliver at all levels of the business.