SAP S/4HANA Production Support Lead / IT Project Manager//Dearborn, MI//W2 Only

About the role

BlueOval Battery Park Michigan (BOBM) is a Ford plant helping power the next generation of Ford vehicles. As the SAP L1 Production Support Specialist, you will own the end-to-end coordination of SAP S/4HANA Public Cloud initiatives across BOBM’s business functions. You will bring structure, visibility, and rapid issue resolution to a fast-moving, multi-workstream environment spanning Finance, MDM, Purchasing, HR, Supply Chain Collaboration, Warehouse, ASN, and Banking. This is a great opportunity to sharpen your project management, production support, and cross-functional leadership skills while making a real impact on a next-generation manufacturing facility.

Responsibilities

• L1 Production Support & Incident Management: Serve as the primary point of contact for BOBM IT L1 support activities across the SAP S/4HANA production environment. Own end-to-end support workflows in JIRA, ServiceNow, and CALM—managing tickets and backlogs, prioritizing by severity and business impact, enforcing SLA compliance, and escalating unresolved issues to L2/L3 teams with clear root-cause context. Build and maintain incident and performance dashboards/scorecards to track trends, surface recurring issues, and report key support metrics to stakeholders.
• Finance & Integration Support: Assist BOBM finance team with month-end close activities, intercompany transactions, banking, accounting, treasury, Wall Street, Backline, MICS, Vertex, and Monex processes. Support SAP integration efforts across master data management, purchasing and supplier interfaces, API/middleware connections, and ASN (Advance Shipping Notice) processes. Support SAP S/4HANA Public Cloud Identity & Access Governance initiatives, including end-to-end user management (provisioning, deprovisioning, and access modifications).
• Training & Enablement Support: Coordinate BOBM SAP training and certification tracking, job aid availability, and training session scheduling across workstreams. Build user readiness reporting (dashboards/scorecards) to track certification completion and training effectiveness.

Skills

• Required: SAP ERP, Change Management, SAP S/4 HANA, Java, SAP, API, Jira
• Preferred: SAP Activate methodology or project management certification; SAP certification(s) in Security, GRC, FICO, S/4HANA, or related modules; experience with ITIL-based incident/problem/change management frameworks; familiarity with automotive/battery manufacturing operations

Requirements

• Experience: 5+ years of hands-on experience with SAP ERP (S/4HANA) and 10+ years leading end-to-end IT project management—planning, executing, and delivering complex technology projects on time and within scope.
• Cloud Background: At least one full-lifecycle implementation of SAP S/4HANA Public Cloud.
• Production Support Expertise: Demonstrated experience in L1/production support, incident management, and use of SAP Cloud ALM (CALM), ServiceNow, and JIRA for ticketing, workflow, and issue tracking.
• Reporting & Visibility Tools: Proven ability to build and maintain dashboards and scorecards for project status, incident metrics, and KPI tracking.
• Technical Skills: Proficiency in accounting, treasury, banking, master data management, purchasing and supplier integrations, API/interface management, ASN, and middleware platforms.
• Soft Skills: Strong stakeholder management, communication, and organizational skills; ability to manage multiple concurrent workstreams under tight timelines.

Preferred Experience

• Cloud background with SAP S/4HANA Public Cloud, SAP Cloud ALM, BOBM workstreams

Education

• Required: Bachelor’s Degree