SAP OTC Contractor
About the role
We are seeking an experienced SAP OTC Contractor to provide subject matter expertise. The SAP OTC Contractor will provide functional and techno functional support across SAP S/4HANA Order to Cash processes within an AMS and enhancement delivery model, supporting the client's SAP landscape under RISE Private Cloud.
Responsibilities
In Scope Functional Areas: support the following SAP OTC components end to end: Sales Order Management; Pricing & Conditions; ATP / Availability Check; Deliveries & Goods Issue; Billing (Invoices, Credit/Debit Memos); Output Management (billing/email/print); Customer Master & Partner Determination; Credit Management (FSCM integration coordination); Integration touchpoints with FI (AR, posting), EWM/TM (delivery execution), Tax (Vertex functional coordination), CPI interfaces (coordination).
Incident & Problem Management (L2/L3 Support): analyze, triage, and resolve OTC related incidents logged via ServiceNow; validate incident priority classification (P1‑P4) and reclassify if required; provide root cause analysis (RCA) for recurring or high severity issues; implement configuration fixes or coordinate ABAP changes where required; provide functional guidance for reproducing issues in non‑production systems; support emergency (unscheduled) releases for Priority 1 incidents; ensure fixes align with Approved Client Specifications and Clean Core principles. Examples of incidents include sales orders blocked due to pricing/credit, billing output failures (email/print), delivery/billing status mismatches, ATP or scheduling line issues, integration failures impacting OTC processing.
Service Requests: support OTC service requests such as pricing condition updates (if approved), output determination updates, document type/item category adjustments (within scope), minor configuration changes aligned with approved design; ensure requests follow IT Change and approval processes.
Minor Enhancements (≈40 hours per enhancement): analyze and estimate minor OTC enhancements; update functional specifications and configuration rationale; configure, test, and validate enhancements in non‑production systems; support SIT/UAT cycles with business users; prepare release notes and deployment readiness inputs.
Operational Project & Enhancement Support: may support operational projects or major enhancements as part of planned initiatives (e.g., plant onboarding, process extensions), subject to approved scope and capacity; responsibilities include requirement clarification & functional design for OTC scope, configuration and integration coordination, testing support (SIT/UAT), cutover and hypercare support, documentation and knowledge transfer.