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SAP NS2 Director of Operations - SAP Business Data Cloud Platform

SAP · Herndon, VA · 2 wk ago
HybridFull-time

About the role

We help the world run better. At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

SAP National Security Services Inc.® (SAP NS2®) is an independent U.S. subsidiary of SAP. At SAP NS2, we leverage best-in-breed technologies engineered by SAP to help protect the lives, assets, and information of Americans. We deliver SAP solutions with specialized levels of security and support designed to meet the requirements of U.S. national security and critical-infrastructure customers. SAP Business Data Cloud (BDC) is a fully managed SaaS platform that unifies data, analytics, and business processes. It brings together capabilities including SAP Datasphere, SAP Analytics Cloud, BDC Foundation Services, BDC Cockpit, and integrations with services such as SAP HANA Cloud and SAP Databricks to provide a trusted data foundation for analytics, intelligent applications, and reliable AI. This position requires access to customer data. U.S. citizenship is required; SAP NS2 does not offer visa sponsorship for this role. All internal candidates must have manager approval to transfer.

Responsibilities

  • Provide strategic and operational leadership for the availability, resilience, security, scalability, and customer experience of NS2’s BDC platform.
  • Lead the development and execution of the platform’s operating model across a complex, multi-component SaaS environment.
  • Establish operational standards, service-level objectives, observability practices, incident and problem-management processes, release readiness, capacity management, customer provision

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