SAP iXp Intern - Adoption, Insights & Services [Tempe, AZ]

About the role

As an SAP iXp Intern on the Adoption Insights & Services (AIS) team, you’ll help SAP customers get more value from the software they already own. Working alongside experienced service and analytics colleagues, you’ll turn raw usage data into the measurements, documentation, and insights behind our Premium Adoption and Insight Services.

Day to day, you’ll analyze customer contracts, prepare tailored measurement documentation, and automate steps that are manual today. You’ll build targeted analytics that inform real business decisions, test new metering capabilities, and help extend our adoption and insight tooling across SAP BTP and AI scenarios. It’s an unusual mix of customer-facing service work and hands-on internal product development — a strong fit if you’re drawn to analytics, customer success, and building technical solutions people actually use.

Responsibilities

• Reporting & Analytics
  • Build and maintain dashboards and reports in Excel, Power BI and SAP Joule that track customer adoption and consumption
  • Translate usage data into clear findings and recommendations for service teams and account stakeholders
  • Automate recurring reporting so the team spends its time on analysis rather than assembling data
• Service Preparation & Data Validation
  • Review customer contracts and entitlement data to prepare accurate, customer-specific measurement documentation
  • Check metering and usage data for completeness and quality before it reaches the customer
  • Support consultants in preparing materials for Premium Adoption and Insight Service engagements
• Tool Development & Testing
  • Test new metering capabilities and help evolve our suite of adoption and insight tools, including SAP BTP and AI scenarios
  • Contribute small scripts and automations that make recurring tasks faster and more reliable
• Pipeline Review & Targeting (Analytics)
  • Analyze customer data to identify the accounts that would benefit most from an adoption or insight service
  • Maintain the engagement pipeline and track the status of upcoming and active service requests
  • Prepare data-driven targeting summaries that help the team decide where to invest
• Administrative Support
  • Keep engagement records, trackers, and internal documentation accurate and up to date
  • Prepare presentation material and capture follow-ups for a globally distributed team
  • Help maintain onboarding and knowledge-sharing content for new joiners

Requirements

• A curious and agile mindset, with a passion for learning and the resilience to adapt in a fast-paced, evolving environment
• Strong problem-solving and creative thinking skills, with the ability to collaborate across teams and communicate ideas clearly and effectively
• Emotional intelligence and cultural awareness that support inclusive teamwork and thoughtful stakeholder engagement
• A growing foundation in business acumen and emerging technologies — especially artificial intelligence — paired with a results-oriented approach and the courage to take initiative
• Currently enrolled, or recently graduated (start date must be within 6 months of graduation date) from a coding academy/bootcamp, apprenticeship, associate, bachelor’s, master’s or JD/PhD program in Information Technology, Business Informatics, Data Analytics, Computer Science, or a related field

Skills

• Confident working with data in Microsoft Excel and presenting it clearly in PowerPoint
• Experience with an analytics tool such as Microsoft Power BI, or the drive to learn one quickly
• Basic programming knowledge — for example Python, SQL, or JavaScript — is an advantage
• A working understanding of SAP or cloud software is an advantage, not a requirement
• A collaborative mindset and comfort working across cultures and time zones
• Curiosity and innovative thinking — you look for the better way to do a repetitive task
• Self-motivation and ownership; you can move work forward without being asked twice
• Strong analytical and problem-solving skills, with an eye for detail
• Outstanding written and spoken English; fluency in an additional language is a plus

You don’t need to tick every box. If you bring technical curiosity, analytical thinking, and clear communication, we’d like to hear from you.

Where You’ll Work

You’ll join the Global Adoption & Experience Center of Excellence (GA&X), part of SAP’s Product Experience organization. GA&X owns the adoption approach across SAP’s entire product portfolio, with end-to-end accountability for how customers adopt our products and how they experience them. We make sure the data behind that work is ready, complete, and trustworthy, then turn it into insights and services that Product Success and Customer Success teams act on. We believe adoption is a team sport, and we work at building a culture of adoption inside SAP and beyond.

Within GA&X, the Adoption Insights & Services (AIS) team runs value-oriented service engagements for SAP’s most strategic customers. We give those customers the data, tools, and services they need to stay compliant, understand their software usage, and find real opportunities for growth. It’s a global, curious, and genuinely supportive team. Interns here are treated as colleagues: you’ll own a workstream, have a mentor with time for you, and sit close to the people making decisions. Questions are welcome, and good ideas get picked up no matter where they come from.

Internship Experience

• Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth.
• Grow professionally through personalized mentoring, coaching, and career development support.
• Project-driven Experience: Kickstart your career with hands-on learning experience, making an impact from day one by contributing to meaningful projects that help the world run better. You’ll have endless learning resources at your fingertips and gain future-ready skills from a variety of virtual, in-person, and hybrid learning sessions, cultivated just for you, and aligned with our learning approach.
• Gain Visibility: Build relationships with leaders and peers across teams and functions. Showcase your ideas, skills, and creativity in a global, fast-paced environment. Open doors for future career opportunities within SAP and beyond.

Be part of SAP Next Gen, a global community for students, universities, schools and educational partners, who are passionate about innovation and technology.

Pay

The targeted annual combined range for this position is 19,000–33,000 USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance.

Schedule

Anticipated start date: August or September 2026

Contract duration: 12 months

Work hours: 20 to 40 hours per week; flexible around class schedule