SAP Functional Manager OTC (Order-to-Cash)

About the role

Cintas is seeking an SAP Functional Manager (OTC-Order-to-Cash) to join its Enterprise Applications team within Information Technology. This role is responsible for leading the strategy, delivery, support, and continuous improvement of the SAP OTC platform and related business applications.

Responsibilities

• Leading the strategy, delivery, support, and continuous improvement of the SAP OTC platform and related business applications.
• Overseeing a team of SAP functional analysts, consultants, and vendors.
• Partnering closely with Sales, Customer Service, Finance, Supply Chain, and business leaders to ensure technology solutions align with business objectives and SAP best practices.
• Providing leadership across the full application lifecycle, including strategic planning, solution design, project delivery, production support, system enhancements, acquisitions, and future platform modernization initiatives.
• Ensuring platform stability, portfolio execution, team development, and vendor management.
• Driving business value through scalable SAP solutions that optimize order management, pricing, billing, customer service, and revenue-related business processes while supporting Cintas' long-term objectives.

Requirements

• Bachelor’s Degree (or foreign educational equivalent) in information technology, computer science, business or related field.
• Minimum 10 years of experience in information technology.
• Minimum 5 years of experience in implementation, configuration and support in SAP OTC including gathering requirements, customizing, and configuring.
• Minimum 5 years of experience in leading the design and configuration of core OTC areas including Master Data, Pricing & Conditions, Sales Order Management, Contracts, Scheduling Agreements, Delivery management, Availability Check (ATP), Billing, Invoicing, Credit Memo, Debit Memo, Inter-Company processes.
• Minimum 3 years of deep expertise in SAP S/4HANA or ECC 6.0, including configuration of master data, EDI/IDoc integrations, and WRICEF (Workflow, Reports, Interfaces, Conversions, Enhancements, and Forms).
• Experience supporting any of the following areas: rebate management, incentive administration, commission management, or SAP Vistex solutions.
• Integration experience with SAP FICO, SAP MM, SAP EWM, SAP CRM, eCommerce, or similar customer engagement platforms.
• Demonstrated experience communicating complex business and technical solutions to stakeholders at all levels, including senior leadership, business executives, and cross-functional teams.
• Experience leading process improvement initiatives focused on order management, customer service, billing, pricing, fulfillment, and operational excellence through SAP solutions.
• Experience supporting daily team activities, coaching/mentoring, career development planning, performance management, recruiting and hiring.

Benefits

• Comprehensive and competitive medical, dental and vision benefits, with premiums below the national average.
• Flexibility with four different medical plan options; one plan offered at zero cost.
• Competitive Pay 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP).
• Disability, Life and AD&D Insurance.
• 100% Company Paid Paid Time Off and Holidays.
• Skills Development, Training and Career Advancement Opportunities.

Schedule

Full Time, 1st Shift