SAP Functional Analyst-Level 3-Field Service Management
Cintas · Mason, OH · 4 days ago
Information TechnologyFull-time
Key Responsibilities
- Implement, configure, and support SAP Field Service Management (FSM)
- Design and manage end-to-end field service processes, including:
- Service order execution
- Field technician dispatching and scheduling
- Mobile execution with SSAM
- Time, material, and expense capture
- Integrate SAP FSM with SAP S/4HANA Service Management via SAP CPI
- Collaborate with SAP S/4HANA teams to support:
- Service orders and confirmations
- Equipment and functional location data
- Support master data and transaction data synchronization between S/4HANA and FSM
- Execute testing cycles (unit, integration, UAT) and support go-live activities
- Troubleshoot production issues and provide ongoing application support
- Create documentation, user training materials, and support knowledge transfer
- Support continuous improvement initiatives and system enhancements
Skills/Qualifications
- Bachelor’s degree (or foreign educational equivalent) or equivalent based on education and/or experience
- Minimum of 5 years of experience in SAP Field Service Management (FSM)
- Hands-on experience integrating SAP FSM with SAP S/4HANA Service with SAP CPI
- Strong techno functional knowledge of SAP FSM components such as planning and dispatching, master data configuration, authorization and security, SAP FSM SDK and extension framework, Smart Forms and checklists, Business Rules and workflows
- Experience working in integration with S/4HANA Service Management, Project Systems and Plant Maintenance via SAP CPI
Benefits
- Comprehensive and competitive medical, dental and vision benefits
- Flexible medical plan options with zero cost for one plan
- Competitive pay with 401(k) with Company Match/Profit Sharing/Employee Stock Ownership Plan (ESOP)
- Disability, life and AD&D insurance
- 100% company-paid paid time off and holidays
About the Role
- Cintas Corporation helps more than one million businesses get Ready™ to open their doors with confidence every day
- Offers a wide range of products and services to keep facilities and employees clean, safe, and looking their best
- Headquartered in Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market
- Proud to be an Equal Opportunity Employer