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Jobs · Business Development · California

ERP Functional Analyst – Field Services

Onto Innovation · Milpitas, CA · 1 wk ago
Business Development$128k–$192k/yrFull-time

Job Summary & Responsibilities

The ERP Functional Analyst for “Field Services” is responsible for supporting, enhancing, and optimizing Oracle ERP solutions that enable Field Service operations across the enterprise. This role partners closely with business stakeholders to ensure system stability, data accuracy, reporting visibility, and continuous improvement of service-related processes. The position supports production incidents, enhancement initiatives, and analytics/reporting needs, while working extensively with large volumes of ERP data.

Key Responsibilities

  • Functional Ownership

    • Act as functional SME for Field Service-related business processes within Oracle ERP
    • Analyze business requirements and translate them into functional system designs
    • Configure, test, and deploy ERP enhancements and fixes

  • Operational Support

    • Provide production support, including incident triage, root-cause analysis, and resolution
    • Support business users with change requests, enhancements, and process improvements
    • Participate in release planning and regression testing

  • Data, Reporting & Analytics

    • Work with large and complex data sets within Oracle ERP
    • Support business stakeholders in developing, validating, and enhancing: Operational reports, Performance dashboards, Service KPIs
    • Partner with technical teams to validate data using SQL/PL/SQL where required

  • Collaboration & Documentation

    • Create functional design documents, test scripts, and training materials
    • Collaborate with IT, Finance, Supply Chain, and Reporting teams
    • Ensure data integrity and process compliance across integrated modules

Qualifications

  • Required Skills & Experience

    • Field Service operations
    • Service requests and work orders
    • Preventive maintenance
    • Service contracts and warranty processes
    • Integration with Inventory, Order Management, and Billing
    • Data & Support Experience supporting large ERP datasets
    • Proven experience in incident management and enhancement delivery
    • Strong analytical and problem-solving skills
    • Oracle E-Business Suite (EBS) Service modules (CS / Install Base / Depot Repair as applicable)
    • Inventory (INV) Order Management (OM) Accounts Receivable (AR)
    • Bi Publisher reporting

  • Desirable / Preferred Skills

    • Oracle Fusion Cloud Field Service or Maintenance Management
    • Inventory Management
    • Order Management
    • Oracle Transactional Business Intelligence (OTBI)
    • Oracle BI Publisher
    • Report and dashboard development (BI Publisher, OTBI)

  • Education

    • Bachelor’s degree in information systems, Engineering, Business, or related field

Compensation & Growth

Base Salary Range: $128,000.00 - $192,000.00, offered in good faith and based on experience, location, and qualifications. Additional Rewards: Annual bonus opportunities and potential long-term incentives tied to both company and individual success.

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