SAP & EDI Subject Matter Expert

At Jabil (NYSE: JBL), we are a trusted partner for the world's top brands, offering comprehensive engineering, supply chain, and manufacturing solutions. With 60 years of experience across industries and a global network of over 100 sites, Jabil combines global reach with local expertise to deliver scalable and customized solutions. Our commitment extends beyond business success to building sustainable processes that minimize environmental impact and foster vibrant, diverse communities.

About the role

The SAP & EDI Subject Matter Expert (SME) serves as the primary resource for SAP transaction management, EDI integration, and business process support across Supply Chain, Manufacturing, Procurement, Logistics, and Customer Operations. This role ensures reliable system performance, drives process improvements, supports integration with external partners, and helps scale operations through effective technology solutions.

Responsibilities

• SAP Business Process Support
  • Serve as the primary SME for SAP processes supporting Materials, Planning, Procurement, Warehousing, Logistics, and Manufacturing.
  • Support and optimize SAP modules including MM, PP, SD, and WM/EWM.
  • Analyze business requirements and recommend SAP solutions.
  • Lead system enhancements, process improvements, and data integrity initiatives.
  • Partner with stakeholders to improve operational efficiency and transaction execution.
• EDI Integration & Support
  • Own end-to-end EDI processes between SAP and customers, suppliers, logistics providers, and contract manufacturers.
  • Support and troubleshoot EDI transactions, including:
    • 850 Purchase Orders
    • 855 PO Acknowledgments
    • 856 Advance Ship Notices (ASN)
    • 810 Invoices
    • 846 Inventory Reports
    • 940/945 Warehouse Transactions
  • Monitor transaction performance and resolve EDI issues.
  • Coordinate with internal IT teams, third-party providers, and external business partners to maintain integration stability.
• Operational Excellence
  • Lead root cause analysis and corrective actions for SAP and EDI-related issues.
  • Develop KPIs and reporting for transaction health, system performance, and process compliance.
  • Drive continuous improvement and automation initiatives.
  • Support production ramps, new product introductions, and business expansion activities.

Requirements

• Education: Bachelor's degree in Supply Chain Management, Information Systems, Business, Engineering, or a related field.
• Experience:
  • 5+ years of SAP functional experience in a manufacturing or supply chain environment.
  • 3+ years of EDI integration and support experience.
  • Experience supporting cross-functional teams and business processes.
  • Experience with process improvement and system enhancement initiatives.

Skills

• Strong knowledge of SAP MM, PP, SD, and inventory management processes.
• Knowledge of EDI standards, including ANSI X12 and EDIFACT.
• Strong analytical, troubleshooting, and problem-solving skills.
• Ability to translate business requirements into technical solutions.
• Effective communication and stakeholder management skills.

Preferred Qualifications

• SAP S/4HANA experience.
• Experience with Seeburger, OpenText, SPS Commerce, IBM Sterling, or similar EDI platforms.
• APICS/ASCM, CSCP, CPIM, or SAP certification.
• Experience in high-volume manufacturing environments.
• Lean Six Sigma Green Belt certification or higher.

Benefits

• Medical, Dental, Prescription Drug, and Vision Insurance with HRA and HSA options
• 401K Match
• Employee Stock Purchase Plan
• Paid Time Off
• Tuition Reimbursement
• Life, AD&D, and Disability Insurance
• Commuter Benefits
• Employee Assistance Program
• Pet Insurance
• Adoption Assistance
• Annual Merit Increases
• Community Volunteer Opportunities