SAP Change Request Management (ChaRM) Developer

Roles & Responsibilities

• SAP ChaRM Development & Configuration.
• Change Request Management workflows.
• Approval processes.
• Change cycles.
• Transport management processes.
• Task and release management workflows.
• Support enterprise IT governance and release management initiatives.
• SAP Solution Manager Administration & Enhancement.
• IT Service Management (ITSM).
• Release Management.
• Test Management.
• Making monitoring integrations.
• Develop custom enhancements and workflow solutions supporting operational requirements.
• Ensure alignment between ChaRM processes and enterprise change management standards.
• Workflow & Process Automation.
• Workflow logic.
• Status management.
• Approval routing.
• Automated transport handling.
• Support process automation initiatives for SAP deployment and release activities.
• Improve operational efficiency and compliance through workflow optimization.
• Transport & Release Management Support.
• Support SAP transport management processes across development, QA, staging, and production environments.
• Configure ChaRM integration with transport management systems and deployment workflows.
• Aid in release planning, deployment coordination, and transport sequencing.
• Ensure compliance with change approval and audit requirements.
• Technical Development & Integration.
• SAP workflow technologies.
• BADIs and user exits.
• SAP Solution Manager APIs.
• Support integration between ChaRM and:
• SAP Solution Manager.
• ITSM platforms.
• Monitoring tools.
• Enterprise ticketing systems.
• Collaborate with BASIS and infrastructure teams on operational integrations.
• Testing & Quality Assurance.
• Unit testing.
• Integration testing.
• User acceptance testing (UAT).
• Workflow validation testing.
• Validate change workflows, transport automation, and approval processes.
• Support defect analysis, troubleshooting, and issue resolution activities.
• Security, Governance & Compliance.
• Change management controls.
• Audit readiness.
• Segregation of duties.
• Transport governance.
• Collaborate with cybersecurity and compliance teams to ensure secure operational processes.
• Support documentation and evidence collection for audits and compliance reviews.
• Production Support & Operational Activities.
• Provide ongoing support for SAP ChaRM and release management processes.
• Troubleshoot workflow issues, transport failures, and system integration problems.
• Participate in deployment windows, maintenance activities, and production support efforts.
• Assist with root cause analysis and continuous improvement initiatives.
• Documentation & Knowledge Transfer.
• Technical specifications.
• Workflow documentation.
• Process diagrams.
• Operational procedures.
• Support runbooks.
• Provide knowledge transfer and mentoring to internal support and operations teams.

Requirements

• 7+ years of SAP technical development or SAP administration experience.
• 3+ years of direct SAP ChaRM and SAP Solution Manager experience.
• Proven experience supporting enterprise SAP change and release management processes.
• Strong understanding of SAP transport and deployment management concepts.
• SAP ChaRM workflows.
• SAP Solution Manager.
• SAP transport management.
• Release and deployment processes.
• ABAP development.
• Workflow configuration.
• BADIs and enhancements.
• SAP security and authorization concepts.
• Change governance frameworks.
• SAP landscape architecture.
• ITIL-based change management.
• Audit and compliance requirements.
• DevOps and release management methodologies.
• Strong analytical and technical troubleshooting abilities.
• Strong workflow development and process automation capabilities.
• Ability to translate operational requirements into technical solutions.

Preferred Experience

• Experience with: SAP ITSM, SAP Focused Build, SAP Cloud ALM, SAP S/4HANA environments, CI/CD automation tools, ServiceNow or enterprise ticketing platforms.
• Experience in utilities, transportation, manufacturing, finance, public sector, or large enterprise environments.
• Experience supporting Agile and DevOps delivery methodologies.
• Prior consulting or contractor experience in enterprise SAP environments.

Certifications & Education Qualifications

• SAP Certified Technology Associate - SAP Solution Manager.
• SAP Certified Development Associate - ABAP with SAP NetWeaver.
• SAP Certified Technology Associate - SAP System Administration.
• SAP S/4HANA technical certifications are preferred.
• Bachelor’s degree in: Computer Science, Information Technology, Information Systems Related technical discipline.
• Equivalent combination of education and relevant experience may be considered.