SAP AMS Delivery Manager - 00069552851
About the role
As SAP senior technology leader responsible for overseeing managed services delivery and leading SAP application support and enhancement programs. This role partners closely with client business and IT stakeholders to ensure high-quality service delivery across SAP ERP, CRM, IS-U, C4HANA, BW, and Basis environments while driving operational excellence, client satisfaction, and business growth.
Responsibilities
Lead and manage SAP Managed Services delivery, ensuring alignment with client and organizational goals
Oversee SAP production support, system enhancements, and application maintenance across multiple SAP modules
Drive successful execution of enhancement projects including requirement gathering, design, delivery, and quality assurance
Build and maintain strong client relationships, ensuring high customer satisfaction and identifying growth opportunities
Establish and monitor KPIs, SLAs, and performance metrics, ensuring consistent service delivery standards
Collaborate with cross-functional teams, vendors, and stakeholders for seamless delivery
Optimize processes, methodologies, and delivery frameworks for managed services
Manage portfolio execution, including revenue targets, operating margins, and cost optimization initiatives
Lead budgeting, forecasting, and financial management for application support services
Provide leadership, coaching, and mentorship to global teams, ensuring performance and development
Support proposals, contract negotiations, and go-to-market initiatives related to SAP AMS
Requirements
15+ years of SAP delivery experience with strong exposure to IT management (risk, issue, and resource management)
Proven experience managing SAP application support and enhancement programs
5+ years of experience leading and managing large global teams
Strong expertise across SAP ERP, CRM, BW, C4HANA, IS-U, and SAP Basis environments
Experience managing budgets, forecasting, and financial performance for managed services
Proven track record of delivering projects on time, within budget, and meeting quality standards
Bachelor’s degree from an accredited institution
What You Need To Have To Be Considered
Experience in SAP IS-U or utilities industry
Certification in project management (PMP, PRINCE2, or equivalent)
Strong leadership, stakeholder management, and communication skills
Experience driving process improvements and implementing best practices
Familiarity with project management tools and methodologies
Strong analytical and problem-solving capabilities
Pay
The annual salary for this position is between $116,100 - $156,500, depending on experience and qualifications. This position is also eligible for Cognizant’s discretionary annual incentive program based on performance and applicable plan terms.
Benefits
Medical, Dental, Vision, and Life Insurance
Paid Holidays and Paid Time Off
401(k) with contributions
Long-term and Short-term Disability
Employee Stock Purchase Plan