Sanzie healthcare is needing Staff Care Coordinator/Recruiter

Specific Requirements of Scheduler/Client Service Coordinator

• Must possess strong customer service skills.
• Must demonstrate excellent oral and written communication skills and the ability to listen effectively.
• Must have the personal integrity and ability to handle confidential information discreetly.
• Must demonstrate practical interpersonal skills as well as sound judgment and good decision-making skills.
• Must possess demonstrated excellent computer literacy and Microsoft Office skills.
• Must possess an aptitude and passion for learning new things with a strong work ethic in a fast-paced environment.
• Must possess the ability to excel in a team environment as well as work independently with little supervision.
• Must possess the desire to serve clients and coworkers with exceptional customer service.
• Must possess strong interpersonal skills with the ability to communicate with a diverse workforce effectively.

EDUCATION AND EXPERIENCE

• Qualifications: Associate degree.
• Experiences: 2 years of Customer Service experience required. Two years of Healthcare or home care experience is preferred. Two years of Scheduling experience.
• Computer skills, including but not limited to MS Office, MS Excel, and Scheduling programs.
• Basic medical terminology.
• Interpersonal, organizational, and communication skills.
• Ability to carry out directions, read and write.
• Maturity and ability to deal effectively with the job's demands.

Essential Functions

• Receive and enter data for new and current patients and employee records into the database.
• Codify patient scheduling and track completed supervisory visits per regulatory requirements.
• Notify the Clinical Supervisor and case manager via CCNF or MIF when verbal orders are needed for start-of-care visits outside the 48-hour window.
• Guarantee patient and clinician satisfaction by creating consistency within the patient's schedules.
• Receive requests for service and scheduling changes and maintain patient and resource calendars.
• Report potential staffing needs and performance issues related to the availability of Agency staff to the Clinical Supervisor as needed.
• Inform the Administrator or Intake Department of additional payer authorization for continued services before scheduled visits.
• Notify the Care Coordinator at the start of service and enter clinical notes in the Electronic Medical Record of missed visits per protocol.
• Document communication with patients, families, or caregivers in the Electronic Medical Record via clinical note.
• Provide backup to other SHCS team members as assigned.
• Participate in information management and performance programs.
• Attend and participate in annual in-service training programs.
• Attend and participate in mandatory educational programs, seminars, etc.
• Keep up-to-date on new methods, products, trends, etc., and communicate this information to other staff.
• Perform other administrative duties as assigned.
• Schedule client appointments/visits according to care plans and staff availability.
• Contact care providers and clients regarding day-to-day changes.
• Check to ensure the caregiver has the appropriate licensing and certifications.
• Review documents to ensure all forms are filled out.
• Ensure files are complete with all required documents.
• Review all client information and plan of care upon receiving a new client. Put in an unassigned schedule to ensure monitoring and tracking of staffing progress.
• Review all client information and plan of care upon receiving a new client. Put in an unassigned schedule to ensure monitoring and tracking of staffing progress.
• Schedule an appropriately skilled person for the new client and input scheduling information into the database immediately after confirming with a caregiver.
• Understand the specific needs of the client and help assign the appropriate caregivers.
• Create, maintain, and update the clinician's schedules according to authorizations and patient needs. Maintain clinician's availability lists.
• Provide staffing for sick leave, vacation, long long-term leave.
• Serve as the point of contact for all interactions with clinical team members, administrative associates, referral sources, and patients.
• Ensure adherence to company policies associated with record establishment, retention, maintenance, and confidentiality.
• Prepare clinical records for new patients upon receipt of referral.
• Complete quantitative administrative review of clinical records at the start of care and upon patient discharge.
• File incoming documents daily.
• Maintain a control procedure for active Client files.
• Maintain staff and client statistics and reports.
• Maintain a tracking system to ensure current clinical records are current according to company policy and regulatory requirements.
• Partner with clinical resources to oversee patient intake and inquiries and assess patient needs.
• Affirmatively assist with creating and maintaining client and caregiver schedules with an emphasis on accuracy and a high level of customer service.
• Affirmatively assist with following up on all client and caregiver issues to ensure any problems or concerns are addressed and resolved.
• Answer incoming calls in a friendly, professional, and knowledgeable manner.
• Enter and maintain accurate client and caregiver data in the software system.
• Communicate new assignments and schedule changes to caregivers and clients promptly and professionally.
• Must be willing to participate in the on-call after-hours telephone rotation (includes weekends and holidays) to manage inquiries, emergencies, and caregiver call-outs.
• Provide additional administrative support as needed.
• Provide backup assistance with New Hire Orientation.
• Attend and actively participate in weekly staff meetings.
• Receives, tracks, and coordinates all referrals from internal and external clients.
• Records all intake information and inputs into the computer system and gets approval from Administrator/CS to proceed with referral/intake process.
• Assign referrals to correct liaison with the correct facility and physician sources in the computer system.
• Verify: Medicaid eligibility; physician licensure/NPI/client cost share.
• Tracks all referrals and conversions(admissions/non-admits) and reports to the Director daily.
• Coordinates initial staffing of referrals and ensures receipt of referral for care by all disciplines ordered.
• Attends in-services and continuing education as applicable.
• Attains goals as outlined in annual performance evaluation.
• Submits documentation within required timeframes.
• Maintains strict confidentiality on patient, agency, and employee matters.
• Understand the approval process for new field staff before patient contact.
• Participates in the Performance Improvement process as requested esp patient follow-up.
• Performs other duties as assigned.
• Performs general office duties including but not limited to word processing, photocopies, files, shreds, sorting/distributing mail, and provides reception and telephone services.
• Maintains call-in and retention report.
• Discerns client services required as outlined in agreements, urgent requests, and care plans.