San Rafael - Part Time Receptionist
Position Summary
The Front Desk Receptionist is the first point of contact at SEV Laser and plays a critical role in delivering an elevated client experience. This role manages scheduling, supports service education and sales, and ensures smooth daily operations in a performance-driven environment. Receptionists are accountable for maintaining SEV’s service standards, supporting clinic goals, and contributing positively to the team culture.
Responsibilities
Warmly greet every client entering and exiting the clinic
Manage check-in, check-out, and payment processes
Provide accurate information about treatments, packages, retail, and promotions
Address client questions professionally and courteously
Maintain confidentiality and uphold SEV service standards
Actively promote services, memberships, and retail products
Identify client needs and recommend appropriate treatments or upgrades
Support clinic sales goals through product knowledge and engagement
Maintain up-to-date familiarity with pricing and promotions
Accurately book, modify, and cancel appointments
Answer phone calls with elevated phone etiquette
Respond to emails and voicemails promptly
Utilize booking and client-management systems efficiently
Support scheduling flow and operational updates
Open and close clinic per Standard Operating Procedures
Maintain a clean, stocked, organized front desk and lobby
Assist with transitional cleaning of treatment rooms as needed
Monitor inventory and notify management when supplies run low
Skills & Qualifications
Previous experience in a receptionist or customer service role is preferred
Strong sales skills with a proven track record of meeting or exceeding targets
Excellent communication and interpersonal skills
Ability to multitask and manage time effectively in a fast-paced environment
Proficiency in Zenoti scheduling software is preferred
A positive attitude and a passion for the beauty and wellness industry
Comfortable using computer systems and booking platforms
Reliable, punctual, and consistent attendance
Weekend availability required