San Marcos 03 (McCarty Ln) Bakery - Food Service Rep - Part time

About the Role

As a Food Service Representative, you'll provide a well-stocked, well-maintained department while delivering superior customer service. You'll prepare, package, and merchandise fresh product daily while maintaining all department and food safety/sanitation standards.

Responsibilities

• Customer Service:
  • Provides superior customer service
  • Takes orders from customers by telephone or in person
  • Answers customer questions regarding products; assists them with selections
• Food Service / Production:
  • Prepares, packages, and merchandises fresh product effectively
  • Slices, packages, labels, rotates, and culls products for poor quality
  • Assists in technical areas as needed (e.g., basic set-up and clean-up processes)
• Sales:
  • Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales
• Food Safety:
  • Cleans and sanitizes display cases
  • Operates/maintains equipment properly
  • Complies with H-E-B food safety and sanitation standards
  • Complies with department/Store operating procedures
• Bakery-Specific:
  • Records production and shrink to aid in production planning
  • Assists in technical areas as needed (e.g., baking, frying, and decorating)
  • Culls bakery products for poor quality, expiration dates
• Deli-Specific:
  • Takes care of service counter customers
  • Uses ordering system applications
  • Uses Fresh Production Planner
  • Performs inventory management processes (MSI, PAW) as required
  • Ensures catering orders are prepared and ready in time for customer pickup
  • Performs all sanitation and maintenance tasks for Deli slicers
• Prepared Foods-Specific:
  • Serves/packages products at customer's request
  • Educates customers on preparation/reheating instructions of prepared foods
  • Prepackages condiments (sauces, dressings) for prepared food items
  • Cuts, slices, dices, chops food in preparation for chef

The responsibilities outlined above describe the general nature and level of work but are not exhaustive. Duties may be modified based on business needs.

Requirements

• Age Requirement: 18+
• Education: HS Diploma or GED or equivalent
• Licenses/Certifications:
  • Completion of Company Orientation
  • Food safety and sanitation training (upon hire)
• Knowledge/Skills/Abilities:
  • Knowledge of computer systems and equipment (e.g., PC, symbol, scales, label machine)
  • Strong customer service skills
  • Communication and interpersonal skills
  • Reading and writing skills
  • Planning and organizing skills
  • Ability to work in a fast-paced environment

Physical Demands & Working Conditions

Work in a fast-paced, retail environment with detailed and precise tasks while staying attentive to customer needs.

• Bakery:
  • Constantly: reach at waist, grasp
  • Frequently: stand, walk, reach at shoulder, bend
  • Occasionally: sit, reach overhead, reach at knee/floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements, shoulder abduction
  • Occasionally exposed to wet, cold, hot conditions, loud noise
  • Ability to lift 50 lbs, manage in excess of 70 lbs
• Deli:
  • Constantly: reach at waist, grasp
  • Frequently: stand, walk, stoop
  • Occasionally: reach overhead, reach at shoulder/knee/floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements
  • Occasionally exposed to wet, cold, hot conditions, loud noise
  • Ability to lift 55 lbs, manage in excess of 65 lbs

Frequency definitions: Constantly = 5.5+ hours per 8-hour day; Frequently = 2.5–5.5 hours; Occasionally = 0–2.5 hours.

Partners must never lift beyond their own safe limit. If an item is too heavy, break it down or ask for assistance.