San Francisco Part-Time Seasonal Sales Associate

About the role

Parachute’s mission is to help you feel at home. As a member of the retail team you will build a Parachute community in your local area, provide subject‑matter expertise on all things cozy, and collaborate with teammates to deliver the highest‑standard brand experience.

Responsibilities

• Follow the Store Manager’s direction to uphold daily store operations and achieve quarterly store KPI’s.
• Develop a thorough understanding of Parachute products, staying updated on new arrivals, features, benefits, and pricing.
• Ensure the best possible customer experience in line with Parachute’s brand and CX strategy; model HOME selling skills and communicate product information effectively.
• Participate in trade and community events and activations in local markets.
• Resolve customer concerns to positive outcomes, collaborating with the Store Manager or other leaders as needed.
• Build loyalty using CRM data capture, endless‑aisle, and other omni‑channel solutions; create and manage customer connections.
• Utilize design‑service tools to enhance the customer experience.
• Maintain accurate timekeeping and consistently follow meal and break procedures.
• Operate POS (point‑of‑sale) and CRM systems to drive business.
• Support inventory operational excellence: process returns, transfers, SFS, BOPIS, donations; maintain accurate record‑keeping, cycle counts, inventory prep, and transfer orders.
• Maintain high standards of organization, safety, and cleanliness in the stock room/BOH; communicate maintenance needs promptly and submit Retail Support Tickets as required.
• Partner with the Store Manager on visual‑merchandising strategy, maintain floor presentation, and ensure brand integrity.
• Share observations about team, business, and community with the Store Manager; hold yourself accountable to role responsibilities and company policies.
• Complete training within assigned timeframes and actively apply learning objectives.
• Refer candidates for open positions and support the talent pipeline.
• Perform other duties as assigned, with duties and tasks subject to change based on business needs.

Requirements

• Availability to work a minimum of one weekend day per week and during the holiday season.
• Retail sales, showroom, or customer‑service experience (preferred).
• High School diploma or equivalent (required).
• Experience with point‑of‑sale systems, inventory‑management software, scanners, barcode labels, and shipping programs (preferred).
• Self‑motivated, collaborative, positive team player with a can‑do attitude and growth mindset.
• Physical ability to lift up to 10 lb regularly and up to 40 lb occasionally; frequent standing, walking, reaching, bending, kneeling, climbing ladders or step stools, and occasional stair use while moving boxes.
• Strong verbal communication skills—face‑to‑face, phone, or electronic.

Preferred qualifications

• Passion for and experience with home interiors.
• Experience with web‑based POS and inventory systems and general technical aptitude.
• Familiarity with systems such as Shopify, NetSuite, Looker, Zipline, RetailNext, Deputy, or Asana.

Benefits

• $100 new‑hire gift card and a free product for a great night’s sleep.
• Generous 40 % employee discount on most Parachute products.
• Flexible schedules.
• Quarterly bonus program and additional incentives.
• Up to 9 days of sick time per year.
• Holiday pay.
• Voluntary commuter‑benefit program through Optum.

Pay

This hourly non‑exempt role offers a pay range of $19.25 – $21.25 per hour, dependent on experience.

Schedule

Seasonal position ending no later than January 11, 2025. Must work at least one weekend day per week and be available during the holiday season; flexible scheduling is offered.