San Antonio 53 (IH10/Loop 1604 E) Service - Cross Functional Rep - Part time

Responsibilities

• Provide general customer service, including checking out at the front end
• Work across multiple departments on packaging, stocking, rotation, production, and sanitation duties
• Answer customer questions about products, take orders, and assist with product selection using suggestive selling techniques
• Make regular product announcements to inform customers
• Work a flexible schedule to accommodate shifts in different departments
• Perform stocking and replenishment, product returns and rotation, product selection, service support, inventory accuracy, and additional duties across the store
• Build, stock, and maintain displays and fixtures
• Assist with inventory control, including loading, unloading, and moving product
• Slice, package, label, rotate, merchandise, cull, and price product
• Gain knowledge of multiple departments and apply understanding of processes and policies
• Comply with store and department SOPs, policies, and applicable laws
• For the service cross-functional team, work as a checker when not performing cross-functional duties
• Ensure compliance with departmental and store SOPs for food safety and sanitation
• Properly operate and maintain all equipment
• Clean and sanitize sales floor, display cases, prep areas, and equipment

Qualifications

• Age requirement: 18+
• Work experience: 6+ months of experience in H-E-B store operations
• Knowledge of computer systems (Symbol, ACR, label machine)
• Customer service and interpersonal skills
• Verbal and written communication and reading skills
• Ability to adapt to performing a wide range of duties across multiple departments
• Ability to work autonomously
• Education: High school diploma or GED or equivalent
• Completion of company orientation and safety training

Physical Demands & Working Conditions

Function in a fast-paced, retail environment requiring detailed and precise tasks. Work with customers, staying attentive to their needs. Work flexible schedules to accommodate differing department shifts.

Department-specific physical demands include:

• Bakery: Constantly reach at waist and grasp; frequently stand, walk, reach at shoulder, and bend; occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; occasionally exposed to wet, cold, hot conditions and loud noise; ability to lift 50 lbs and manage in excess of 70 lbs
• Dairy / Frozen / Grocery / Market: Constantly reach at waist and grasp; frequently stand and walk; occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; occasionally exposed to wet, cold conditions and loud noise; ability to lift 40–60 lbs and manage in excess of 40–85 lbs depending on department
• Deli: Constantly reach at waist and grasp; frequently stand, walk, and stoop; occasionally perform other movements; occasionally exposed to wet, cold, hot conditions and loud noise; ability to lift 55 lbs and manage in excess of 65 lbs
• Cosmetics / Drugstore / General Merchandise: Constantly reach at waist and grasp; frequently stand and walk; occasionally perform other movements; occasionally exposed to wet conditions, loud noise, and ambient temperatures; ability to lift 15–50 lbs and manage in excess of 15–45 lbs depending on department
• Floral: Constantly reach at waist and grasp; frequently stand and walk; frequently exposed to cold conditions; occasionally perform other movements; occasionally exposed to wet, cold, hot conditions and loud noise; ability to lift 55 lbs and manage in excess of 45 lbs
• Gas Station: Constantly sit and reach at waist; frequently grasp; occasionally stand, walk, and perform other movements; ability to lift 40 lbs and manage in excess of 40 lbs
• Produce: Constantly reach overhead, at shoulder, at waist, pivot, and grasp; frequently walk and perform other movements; occasionally stand, bend, crouch, kneel, stair climb; occasionally exposed to wet, cold, hot conditions and loud noise; ability to lift 60 lbs and manage in excess of 75 lbs
• Seafood: Constantly reach at waist and grasp; frequently stand, walk, pivot, and push/pull with arms; frequently exposed to wet and cold; occasionally perform other movements; occasionally exposed to hot conditions, loud noise, and ambient temperatures; ability to lift 50 lbs and manage in excess of 25 lbs
• Service: Constantly stand, walk, reach at waist, and grasp; occasionally perform other movements; occasionally exposed to cold, hot, loud noises, ambient temperatures, and wet conditions; ability to lift 50 lbs and manage in excess of 30 lbs
• Shelf Edge: Constantly reach at waist and grasp; frequently stand and walk; occasionally perform other movements; occasionally exposed to cold, hot, loud noises, ambient temperatures, and wet conditions; ability to lift 50 lbs and manage in excess of 65 lbs

Measurements are generally defined as: Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5–5.5 hours per 8-hour day; Occasionally: 0–2.5 hours per 8-hour day. Partners must never lift beyond their own safe lifting limit; if an item is too heavy, break it down or ask for assistance.

The work environment characteristics described are representative of those encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.