San Antonio 35 (San Pedro/Brookhollow) - Pharmacy Care Representative - Part time
for section headings: e.g., About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. We should only include sections that have real content. The posting has responsibilities and qualifications (including requirements). There's no Benefits, Pay, Schedule. So we will output sections: Responsibilities and Qualifications (maybe also Requirements? but Qualifications covers). The instruction: Use for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can use Responsibilities
and Qualifications
. Inside each, we need - for any list of duties/requirements/benefits, and
for prose.
We need to preserve all substantive information, not invent or summarize away detail. Remove boilerplate etc. The posting includes some boilerplate like "The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list...". That's still substantive? It's generic but maybe we should keep? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. That line is not exactly boilerplate but it's a generic disclaimer. Might be considered boilerplate? It's typical. Safer to remove? The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. The line is not substantive detail about job; it's a generic statement. I'd consider it boilerplate and remove. Similarly "Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations." That's also generic. Might remove.
We need to keep the list of responsibilities as bullet points. The responsibilities are given in paragraphs with semicolons. We need to break them into list items. Probably each sentence or clause separated by semicolons could be separate bullet. But we need to preserve all substantive information; we can keep them as bullet points summarizing each duty. However we must not invent or summarize away detail; we can keep the original sentences as bullet points, maybe splitting by semicolons but preserving content.
Let's extract responsibilities:
- Provides / role-models superior customer service; works closely with Pharmacists, Pharmacy Technicians, and Pharmacy Care Representatives (PCRs) to provide excellent patient care
- Promotes / fosters "Greet, Ask, and Thank" and H-E-B telephone strategies; directs calls to appropriate Partner
- Receives written prescriptions from customers; obtains / verifies demographic and profile-related information; receives refill prescription numbers (by phone and at drop-off counter) and obtains profile-related information; processes written prescriptions and refill numbers into RXEVO
- Generates prescription-related paperwork; files / retrieves / maintains prescriptions in the Will-Call area
- Uses RXEVO at point of sale (POS) system; ensures procedures are followed to deliver prescriptions to correct patients (name, number of orders per bag, etc.)
- Directs customers to counseling window for Pharmacist consultation
- Obtains /returns tills from bookkeeping; processes customer transactions at register
- Maintains manual signature capture receipts; scans into RXEVO in a timely fashion
- Properly processes / clears prepaid prescriptions
- Ensures all prescription deliveries are finalized; prints RX delivery ledger daily
- Completes contact patient queue
- Files / maintains prescription hard copies
- Assists Technicians and Pharmacists to ensure complete, efficient production for the shift
- Participates in / assists with Rx screening events, flu shot scheduling, immunization scheduling, and future medication therapy management (MTM) events
- Checks in / assists customers receiving vaccines using comprehensive vaccine manager (CVM) tool or other professional services apps
- May participate in other professional services activities
- Inventory Management: Receives OTC inventory; checks delivery for accuracy compared to invoices, contacts H-E-B warehouse or vendor if inventory is short
- Stages OTC inventory; breaks out into stocking sections, including front-of-pharmacy items (e.g., OTC, diabetic supplies)
- Complies with Return to Stock SOP to locate prescriptions via inventory management queue
- Ensures caps, vials, bags, etc., are correctly stocked
- Records fridge and freezer temperature logs
- Compliance / Sanitation: Complies with HIPAA regulations to ensure privacy and confidentiality of personal health information (PHI)
- Complies with TSBP rules and H-E-B SOPs to ensure patient counseling is provided on applicable prescriptions
- Complies with SOP to process PSE transactions; follows manual process only if electronic system unavailable
- Complies with Central Fill check-in procedures
- Ensures department and work area (inside and outside) comply with presentation, organization, sanitation, and maintenance guidelines
- Removes trash from department; complies with trash compactor processes
We could keep each bullet as a sentence (maybe combine semicolon parts). But we need to preserve all detail; splitting may lose connection? But we can keep each bullet as a full sentence with semicolons inside; that's okay.
Now Qualifications section: We have Age Requirement: 18+; Work Experience: Experience in retail; experience in pharmacy a plus; Experience working in a fast-paced environment; Knowledge/Skills/Abilities: list; Education: High School Diploma or GED or equivalent; Licenses/Certifications: Completion of all required training and certification (e.g., PCR, RXEVO, HIPAA, FWA, MethGuard, diversity, ACR, H-E-B Screener certification, Company orientation); Physical Demands & Working Conditions: list.
We need to output as
- for any list of duties/requirements/benefits. For qualifications, we could have subheadings? Not required; we can just list each qualification as bullet. But we need to preserve all detail; we can break into bullets for each item.
Let's list qualifications bullets:
- Age Requirement: 18+
- Work Experience: Experience in retail; experience in pharmacy a plus; Experience working in a fast-paced environment
- Knowledge/Skills/Abilities:
- Working knowledge of pharmacy-related tasks, H-E-B RXEVO system, register procedures, and H-E-B Pharmacy SOPs
- Strong communication and customer service skills
- Mathematical skills (including calculating measurements)
- PC skills, including MS Office and H-E-B software and programs required by the job
- Cash-handling skills
- Ability to maintain composure in high-stress situations
- Ability to demonstrate strong telephone etiquette
- Ability to manage multiple priorities and shift focus between tasks
- Ability to work in a team environment
- Ability to work with little direct supervision
- Willingness to cross-train
- Education: High School Diploma or GED or equivalent
- Licenses/Certifications: Completion of all required training and certification (e.g., PCR, RXEVO, HIPAA, FWA, MethGuard, diversity, ACR, H-E-B Screener certification, Company orientation)
- Physical Demands & Working Conditions:
- Function in a fast-paced, retail, office environment
- Work rotating shifts, including nights and weekends
- Stand for extended periods (up to 12 hours)
- Regularly lift 30 lbs or more
- Fulfill vision requirements for the job, specifically close vision and color vision
- Maintain H-E-B Rx screener status, including required recertification
We also have a line: "The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions." That's generic; maybe remove as boilerplate.
Also "Last revised: 12/01/2021" - metadata; we can fold into a short
or drop. The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. So we can include a
with "Last revised: 12/01/2021". That's minor metadata.
Now produce HTML fragment:
Responsibilities
- Provides / role-models superior customer service; works closely with Pharmacists, Pharmacy Technicians, and Pharmacy Care Representatives (PCRs) to provide excellent patient care
- Promotes / fosters "Greet, Ask, and Thank" and H-E-B telephone strategies; directs calls to appropriate Partner
- Receives written prescriptions from customers; obtains / verifies demographic and profile-related information; receives refill prescription numbers (by phone and at drop-off counter) and obtains profile-related information; processes written prescriptions and refill numbers into RXEVO
- Generates prescription-related paperwork; files / retrieves / maintains prescriptions in the Will-Call area
- Uses RXEVO at point of sale (POS) system; ensures procedures are followed to deliver prescriptions to correct patients (name, number of orders per bag, etc.)
- Directs customers to counseling window for Pharmacist consultation
- Obtains /returns tills from bookkeeping; processes customer transactions at register
- Maintains manual signature capture receipts; scans into RXEVO in a timely fashion
- Properly processes / clears prepaid prescriptions
- Ensures all prescription deliveries are finalized; prints RX delivery ledger daily
- Completes contact patient queue
- Files / maintains prescription hard copies
- Assists Technicians and Pharmacists to ensure complete, efficient production for the shift
- Participates in / assists with Rx screening events, flu shot scheduling, immunization scheduling, and future medication therapy management (MTM) events
- Checks in / assists customers receiving vaccines using comprehensive vaccine manager (CVM) tool or other professional services apps
- May participate in other professional services activities
- Inventory Management: Receives OTC inventory; checks delivery for accuracy compared to invoices, contacts H-E-B warehouse or vendor if inventory is short
- Stages OTC inventory; breaks out into stocking sections, including front-of-pharmacy items (e.g., OTC, diabetic supplies)
- Complies with Return to Stock SOP to locate prescriptions via inventory management queue
- Ensures caps, vials, bags, etc., are correctly stocked
- Records fridge and freezer temperature logs
- Compliance / Sanitation: Complies with HIPAA regulations to ensure privacy and confidentiality of personal health information (PHI)
- Complies with TSBP rules and H-E-B SOPs to ensure patient counseling is provided on applicable prescriptions
- Complies with SOP to process PSE transactions; follows manual process only if electronic system unavailable
- Complies with Central Fill check-in procedures
- Ensures department and work area (inside and outside) comply with presentation, organization, sanitation, and maintenance guidelines
- Removes trash from department; complies with trash compactor processes
Qualifications
- Age Requirement: 18+
- Work Experience: Experience in retail; experience in pharmacy a plus; Experience working in a fast-paced environment
- Knowledge/Skills/Abilities:
<
Responsibilities
andQualifications
. Inside each, we need- for any list of duties/requirements/benefits, and
for prose. We need to preserve all substantive information, not invent or summarize away detail. Remove boilerplate etc. The posting includes some boilerplate like "The responsibilities and essential functions outlined above describe the general nature and level of work assigned to this position. This is not an exhaustive list...". That's still substantive? It's generic but maybe we should keep? The instruction: Remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. That line is not exactly boilerplate but it's a generic disclaimer. Might be considered boilerplate? It's typical. Safer to remove? The instruction says preserve ALL substantive information; do NOT invent or summarize away detail. The line is not substantive detail about job; it's a generic statement. I'd consider it boilerplate and remove. Similarly "Employees may be required to perform other job-related tasks as requested by their supervisor, subject to reasonable accommodations." That's also generic. Might remove. We need to keep the list of responsibilities as bullet points. The responsibilities are given in paragraphs with semicolons. We need to break them into list items. Probably each sentence or clause separated by semicolons could be separate bullet. But we need to preserve all substantive information; we can keep them as bullet points summarizing each duty. However we must not invent or summarize away detail; we can keep the original sentences as bullet points, maybe splitting by semicolons but preserving content. Let's extract responsibilities: - Provides / role-models superior customer service; works closely with Pharmacists, Pharmacy Technicians, and Pharmacy Care Representatives (PCRs) to provide excellent patient care - Promotes / fosters "Greet, Ask, and Thank" and H-E-B telephone strategies; directs calls to appropriate Partner - Receives written prescriptions from customers; obtains / verifies demographic and profile-related information; receives refill prescription numbers (by phone and at drop-off counter) and obtains profile-related information; processes written prescriptions and refill numbers into RXEVO - Generates prescription-related paperwork; files / retrieves / maintains prescriptions in the Will-Call area - Uses RXEVO at point of sale (POS) system; ensures procedures are followed to deliver prescriptions to correct patients (name, number of orders per bag, etc.) - Directs customers to counseling window for Pharmacist consultation - Obtains /returns tills from bookkeeping; processes customer transactions at register - Maintains manual signature capture receipts; scans into RXEVO in a timely fashion - Properly processes / clears prepaid prescriptions - Ensures all prescription deliveries are finalized; prints RX delivery ledger daily - Completes contact patient queue - Files / maintains prescription hard copies - Assists Technicians and Pharmacists to ensure complete, efficient production for the shift - Participates in / assists with Rx screening events, flu shot scheduling, immunization scheduling, and future medication therapy management (MTM) events - Checks in / assists customers receiving vaccines using comprehensive vaccine manager (CVM) tool or other professional services apps - May participate in other professional services activities - Inventory Management: Receives OTC inventory; checks delivery for accuracy compared to invoices, contacts H-E-B warehouse or vendor if inventory is short - Stages OTC inventory; breaks out into stocking sections, including front-of-pharmacy items (e.g., OTC, diabetic supplies) - Complies with Return to Stock SOP to locate prescriptions via inventory management queue - Ensures caps, vials, bags, etc., are correctly stocked - Records fridge and freezer temperature logs - Compliance / Sanitation: Complies with HIPAA regulations to ensure privacy and confidentiality of personal health information (PHI) - Complies with TSBP rules and H-E-B SOPs to ensure patient counseling is provided on applicable prescriptions - Complies with SOP to process PSE transactions; follows manual process only if electronic system unavailable - Complies with Central Fill check-in procedures - Ensures department and work area (inside and outside) comply with presentation, organization, sanitation, and maintenance guidelines - Removes trash from department; complies with trash compactor processes We could keep each bullet as a sentence (maybe combine semicolon parts). But we need to preserve all detail; splitting may lose connection? But we can keep each bullet as a full sentence with semicolons inside; that's okay. Now Qualifications section: We have Age Requirement: 18+; Work Experience: Experience in retail; experience in pharmacy a plus; Experience working in a fast-paced environment; Knowledge/Skills/Abilities: list; Education: High School Diploma or GED or equivalent; Licenses/Certifications: Completion of all required training and certification (e.g., PCR, RXEVO, HIPAA, FWA, MethGuard, diversity, ACR, H-E-B Screener certification, Company orientation); Physical Demands & Working Conditions: list. We need to output as
- for any list of duties/requirements/benefits. For qualifications, we could have subheadings? Not required; we can just list each qualification as bullet. But we need to preserve all detail; we can break into bullets for each item.
Let's list qualifications bullets:
- Age Requirement: 18+
- Work Experience: Experience in retail; experience in pharmacy a plus; Experience working in a fast-paced environment
- Knowledge/Skills/Abilities:
- Working knowledge of pharmacy-related tasks, H-E-B RXEVO system, register procedures, and H-E-B Pharmacy SOPs
- Strong communication and customer service skills
- Mathematical skills (including calculating measurements)
- PC skills, including MS Office and H-E-B software and programs required by the job
- Cash-handling skills
- Ability to maintain composure in high-stress situations
- Ability to demonstrate strong telephone etiquette
- Ability to manage multiple priorities and shift focus between tasks
- Ability to work in a team environment
- Ability to work with little direct supervision
- Willingness to cross-train
- Education: High School Diploma or GED or equivalent
- Licenses/Certifications: Completion of all required training and certification (e.g., PCR, RXEVO, HIPAA, FWA, MethGuard, diversity, ACR, H-E-B Screener certification, Company orientation)
- Physical Demands & Working Conditions:
- Function in a fast-paced, retail, office environment
- Work rotating shifts, including nights and weekends
- Stand for extended periods (up to 12 hours)
- Regularly lift 30 lbs or more
- Fulfill vision requirements for the job, specifically close vision and color vision
- Maintain H-E-B Rx screener status, including required recertification
We also have a line: "The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions." That's generic; maybe remove as boilerplate.
Also "Last revised: 12/01/2021" - metadata; we can fold into a short
or drop. The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short
or drop it. So we can include a
with "Last revised: 12/01/2021". That's minor metadata. Now produce HTML fragment:
Responsibilities
- Provides / role-models superior customer service; works closely with Pharmacists, Pharmacy Technicians, and Pharmacy Care Representatives (PCRs) to provide excellent patient care
- Promotes / fosters "Greet, Ask, and Thank" and H-E-B telephone strategies; directs calls to appropriate Partner
- Receives written prescriptions from customers; obtains / verifies demographic and profile-related information; receives refill prescription numbers (by phone and at drop-off counter) and obtains profile-related information; processes written prescriptions and refill numbers into RXEVO
- Generates prescription-related paperwork; files / retrieves / maintains prescriptions in the Will-Call area
- Uses RXEVO at point of sale (POS) system; ensures procedures are followed to deliver prescriptions to correct patients (name, number of orders per bag, etc.)
- Directs customers to counseling window for Pharmacist consultation
- Obtains /returns tills from bookkeeping; processes customer transactions at register
- Maintains manual signature capture receipts; scans into RXEVO in a timely fashion
- Properly processes / clears prepaid prescriptions
- Ensures all prescription deliveries are finalized; prints RX delivery ledger daily
- Completes contact patient queue
- Files / maintains prescription hard copies
- Assists Technicians and Pharmacists to ensure complete, efficient production for the shift
- Participates in / assists with Rx screening events, flu shot scheduling, immunization scheduling, and future medication therapy management (MTM) events
- Checks in / assists customers receiving vaccines using comprehensive vaccine manager (CVM) tool or other professional services apps
- May participate in other professional services activities
- Inventory Management: Receives OTC inventory; checks delivery for accuracy compared to invoices, contacts H-E-B warehouse or vendor if inventory is short
- Stages OTC inventory; breaks out into stocking sections, including front-of-pharmacy items (e.g., OTC, diabetic supplies)
- Complies with Return to Stock SOP to locate prescriptions via inventory management queue
- Ensures caps, vials, bags, etc., are correctly stocked
- Records fridge and freezer temperature logs
- Compliance / Sanitation: Complies with HIPAA regulations to ensure privacy and confidentiality of personal health information (PHI)
- Complies with TSBP rules and H-E-B SOPs to ensure patient counseling is provided on applicable prescriptions
- Complies with SOP to process PSE transactions; follows manual process only if electronic system unavailable
- Complies with Central Fill check-in procedures
- Ensures department and work area (inside and outside) comply with presentation, organization, sanitation, and maintenance guidelines
- Removes trash from department; complies with trash compactor processes
Qualifications
- Age Requirement: 18+
- Work Experience: Experience in retail; experience in pharmacy a plus; Experience working in a fast-paced environment
- Knowledge/Skills/Abilities: <
- for any list of duties/requirements/benefits. For qualifications, we could have subheadings? Not required; we can just list each qualification as bullet. But we need to preserve all detail; we can break into bullets for each item.
Let's list qualifications bullets:
- Age Requirement: 18+
- Work Experience: Experience in retail; experience in pharmacy a plus; Experience working in a fast-paced environment
- Knowledge/Skills/Abilities:
- Working knowledge of pharmacy-related tasks, H-E-B RXEVO system, register procedures, and H-E-B Pharmacy SOPs
- Strong communication and customer service skills
- Mathematical skills (including calculating measurements)
- PC skills, including MS Office and H-E-B software and programs required by the job
- Cash-handling skills
- Ability to maintain composure in high-stress situations
- Ability to demonstrate strong telephone etiquette
- Ability to manage multiple priorities and shift focus between tasks
- Ability to work in a team environment
- Ability to work with little direct supervision
- Willingness to cross-train
- Education: High School Diploma or GED or equivalent
- Licenses/Certifications: Completion of all required training and certification (e.g., PCR, RXEVO, HIPAA, FWA, MethGuard, diversity, ACR, H-E-B Screener certification, Company orientation)
- Physical Demands & Working Conditions:
- Function in a fast-paced, retail, office environment
- Work rotating shifts, including nights and weekends
- Stand for extended periods (up to 12 hours)
- Regularly lift 30 lbs or more
- Fulfill vision requirements for the job, specifically close vision and color vision
- Maintain H-E-B Rx screener status, including required recertification
We also have a line: "The work environment characteristics described here are representative of those a Partner encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions." That's generic; maybe remove as boilerplate.
Also "Last revised: 12/01/2021" - metadata; we can fold into a short