San Antonio 35 (San Pedro/Brookhollow) RX Tech - Pharmacy Care Representative - Part time

Responsibilities

• Provides / role-models superior customer service; works closely with Pharmacists, Pharmacy Technicians, and Pharmacy Care Representatives (PCRs) to provide excellent patient care
• Promotes / fosters "Greet, Ask, and Thank" and H-E-B telephone strategies; directs calls to appropriate Partner
• Receives written prescriptions from customers; obtains / verifies demographic and profile-related information; receives refill prescription numbers (by phone and at drop-off counter) and obtains profile-related information; processes written prescriptions and refill numbers into RXEVO
• Generates prescription-related paperwork; files / retrieves / maintains prescriptions in the Will-Call area
• Uses RXEVO at point of sale (POS) system; ensures procedures are followed to deliver prescriptions to correct patients (name, number of orders per bag, etc.)
• Directs customers to counseling window for Pharmacist consultation
• Processes customer transactions at register; maintains manual signature capture receipts; scans into RXEVO in a timely fashion
• Properly processes / clears prepaid prescriptions
• Sets up and maintains the Will-Call area; files / maintains prescription hard copies
• Aids Technicians and Pharmacists to ensure complete, efficient production for the shift
• Assists with Rx screening events, flu shot scheduling, immunization scheduling, and future medication therapy management (MTM) events
• Checks in / assists customers receiving vaccines using comprehensive vaccine manager (CVM) tool or other professional services apps
• May participate in other professional services activities

Qualifications & Key Requirements

• Age Requirement: 18+
• Experience: Experience in retail; experience in pharmacy a plus; experience working in a fast-paced environment
• Knowledge/Skills/Abilities: Working knowledge of pharmacy-related tasks, H-E-B RXEVO system, register procedures, and H-E-B Pharmacy SOPs; strong communication and customer service skills; mathematical skills (including calculating measurements); PC skills, including MS Office and H-E-B software and programs required by the job; cash-handling skills; ability to maintain composure in high-stress situations; ability to demonstrate strong telephone etiquette; ability to manage multiple priorities and shift focus between tasks; ability to work in a team environment; ability to work with little direct supervision; willingness to cross-train
• Education: High School Diploma or GED or equivalent
• Licenses/Certifications: Completion of all required training and certification (e.g., PCR, RXEVO, HIPAA, FWA, MethGuard, diversity, ACR, H-E-B Screener certification, Company orientation)
• Physical Demands & Working Conditions: Function in a fast-paced, retail, office environment; work rotating shifts, including nights and weekends; stand for extended periods (up to 12 hours); regularly lift 30 lbs or more; fulfill vision requirements for the job, specifically close vision and color vision; maintain H-E-B Rx screener status, including required recertification