Samsung Experience Consultant Lead
Job Type: Regular · Work Location: Best Buy 273, Fairfax, VA 22033
About the role
As a Samsung Experience Consultant (SEC) deployed by 2020 Companies, you will represent Samsung Electronics America inside a Best Buy retail store. The role focuses on demonstrating, selling, and promoting Samsung mobile products — phones, tablets, wearables, and more — while building relationships with Best Buy associates and leadership through daily trainings, collaboration, and goal sharing. You’ll ensure customers have the latest product information to make confident purchase decisions and act as a brand evangelist for Samsung.
Responsibilities
- Drive sellout of Samsung mobile products and services using conversational consulting sales techniques
- Uncover customer needs and recommend Samsung products that fit those needs
- Build confidence in Samsung products for Best Buy employees and customers as a brand evangelist
- Build strong partnerships with Best Buy staff to drive key initiatives and shared goals
- Meet or exceed personal and store sales goals on a monthly basis
- Provide excellent customer and client service through interactions with customers and Best Buy employees
- Ensure retail brand standards are met through merchandising, security, installation, and cleanliness
- Complete display resets upon request and during new product launches
- Complete daily reporting on sales performance and retail insights
Performance measurements
- Regular and prompt attendance
- Daily accurate reporting
- Meet or exceed established monthly/weekly sales quotas and goals
- Customer/client satisfaction
Qualifications
- High school diploma or equivalent required
- Six (6) months prior sales, retail, telecom, or marketing experience preferred
- Demonstrated knowledge of products and services
- Excellent communication, presentation, interpersonal, and problem-solving skills
- Impeccable integrity and commitment to customer satisfaction
- Ability to work independently and manage multiple priorities in a fast-paced environment
- Availability to work weekends, evenings, and high-demand retail holidays
- Ability to maintain customer confidentiality
Core competencies
- Plan and Align
- Drive Results
- Customer Focus
- Collaborates
- Tech Savvy
Pay, schedule & benefits
- Hourly pay: $22.00 per hour
- Competitive weekly pay with next-day on-demand access via DailyPay
- Quarterly bonus eligibility
- Work an average of 32+ hours per week
- Scheduled during high-traffic times including weekends, weekdays, and some holidays
- Paid training completed online at home via computer or mobile device
- Company-provided tablet or phone
- Apparel provided
- Eligible for medical, dental, and vision benefits
- Paid time off + paid holidays
- 401(k) with company match
- Ongoing training and development
What you can expect from 2020 Companies
We welcome every voice and are committed to building a truly inclusive environment where differences are celebrated. We support our team with paid holidays, long-term career pathing, personal development opportunities, and professional stretch assignments — all designed to help you be your authentic self while delivering a best-in-class experience.