Salon Support Representative

About the role

Zoom Tan is hiring Salon Support Office Representatives in Blasdell, NY. The role is based in the corporate office, providing phone support to salon employees for operational needs such as booth resets, discounts, approvals, camera reviews, refund requests, account questions, client issues, emergencies, inventory, and inventory reporting. The position requires excellent verbal communication skills and attention to detail, with some closing and weekend shifts required.

Responsibilities

• Serve as the primary point of contact for salon personnel to provide information and assist in resolving account or tanning booth reset issues.
• Receive a high volume of inbound calls; record call details and actions taken.
• View, investigate, and respond to tickets sent via email from associates and managers.
• Refer unresolved issues to the Customer Service or Salon Support Manager for investigation and resolution.
• Perform various office tasks such as copying forms, mailing client correspondence, and other duties as assigned.

Requirements

• Must be at least 18 years of age.
• Excellent verbal and written communication skills.
• Experience working with multiple software platforms simultaneously.
• Ability to make appropriate decisions and remain calm and courteous at all times.
• Ability to work well within a team environment and individually.
• Prior call center experience preferred.
• Exceptional attendance and strong work ethic.

Skills

• Excellent verbal and written communication.
• Attention to detail.
• Proficiency with multiple software platforms.
• Calm, courteous demeanor under pressure.
• Strong teamwork and independent work capabilities.
• Good organizational and multitasking abilities.

Benefits

• Employee discounts on retail products and services.
• Opportunities for growth and professional advancements.
• Fun, well‑managed and successful work environment.
• Health, Dental, Life and Vision insurance.
• Commission and bonuses.
• 401(k) plan (matched for eligible employees).
• Paid time off (3 weeks PTO per year for full‑time employees at hire).
• Referral program.
• Complete benefit package (Health, Dental, Vision, Matched 401(k) Plan, Life and Disability Insurance) for employees working over 30 hours/week.

Pay

Positions start at $21 per hour, with higher pay for experience; the posting also lists a base rate of $20.00 per hour.

Schedule

The call center operates Monday–Friday from 9:45 am to 8:15 pm and Saturday–Sunday from 9:45 am to 5:15 pm. Weekend work is performed from home. Some closing and weekend shifts are required, and the role offers flexible scheduling for a full‑time opening.