SALON RECEPTIONIST: PART-TIME

About the Role

Responsible for completing arrival and departure transactions for guests checking in and checking out of the spa and salon while upholding the resort's luxury standards. Additionally, address all guest questions and concerns with an upbeat and positive attitude, escalating to management when needed in accordance with department policies and procedures.

Responsibilities

• Redefine hospitality at Graton Resort & Casino while living, supporting, and promoting our values.
• Perform responsibilities in accordance with all Company standards, policies, and procedures.
• Provide exceptional guest service to all guests and team members.
• Greet all guests in a friendly and professional manner.
• Book all spa and salon appointments accurately.
• Call guests daily to confirm appointments.
• Maintain a clean and organized spa reception desk and surrounding areas.
• Be knowledgeable about all spa/salon services, amenities, protocols, and retail, with the ability to explain them to guests.
• Answer all phone inquiries according to standards.
• Complete all training courses as specified by management.
• Input guest information, requests, and spa/salon appointments accurately into the spa booking system.
• Complete and send all required shift reports and data logging as assigned and per department process.

Duties and responsibilities can be changed, expanded, reduced, or delegated by management to meet the business needs of the property.