Salon Coordinator - Part Time

Client Sales and Service

• Suggesting retail products to all clients, upselling/suggesting larger quantities, promotions and additional services.
• Cross-selling services to other areas of the salon.
• Responding professionally to customer service issues and promptly addressing complaints.
• Overcoming booking mistakes or corrective work.
• Ensuring that refunds and re-dos are handled in a professional and friendly manner.
• Ongoing personal continuing education on products, services, and current issues relating to the industry.
• Promoting business outside of the salon.
• Adjusting schedule to meet client needs.

Telephone/Reception

• Acknowledging the client within sixty seconds of client’s entering into the salon.
• Answering telephone within three rings, with a smile, stating name and salon location.
• Listening for a reply before placing the client on hold.
• Efficiently handling scheduling, canceling, and re-scheduling of client appointments.
• Holding POS transactions timely and efficiently.
• Emphasizing pre-bookings during client check-out.

Salon and Personal Presentation

• Ensuring that the reception area and salon meet and exceed State Board Regulations.
• Maintain a clean and organized reception area.
• Effectively organizing time and resources to meet sales goals.
• Communicating with Salon Management regarding issues and needs.
• Maintaining an updated professional appearance and meets the salon dress code.

Education and Experience

• GED or High School diploma.
• Proficient in computer based business-related computer software.
• Ability to handle money, count and make change.
• Customer Service or Cosmetic industry preferred.

Physical Ability

• Ability to use computer keyboard, standard telephone and other related business equipment.
• Ability to work with chemicals and chemical compounds.
• Ability to stand for up to 8-hour shifts.
• Ability to lift up to 25 pounds.