Salon Manager

Primary Responsibilities

• Leads by example in all interactions with clients and supports stylists to ensure they can provide an exceptional client experience.
• Creates an environment that inspires associates to build client loyalty by providing coaching and feedback to ensure consistent execution of the client experience.
• Motivates and engages the team to provide exceptional service through consistent communication, coaching, and recognition.
• Provides services including but not limited to cut/style, chemical services for all hair types, and performs other hair styling services as required to meet or exceed the client’s expectations in a positive, professional manner.

Team Development

• Proactively recruits qualified stylists to join the team through the use of Social Media, targeted Recruiting Websites, Referrals, and engaging Stylists at local Salons and Cosmetology Schools.
• Provides coaching and feedback that is frequent, balanced, meaningful, and improves effectiveness.
• Creates opportunities for learning that drive associate success throughout their career.
• Ensures stylists complete available training by scheduling Associates for Core and Artistic Education as courses are offered internally.
• Inspires loyalty, passion, and growth in the salon by creating an environment that is inclusive, respectful, professional, and fun.

Business Performance

• Reviews reports to quickly identify and prioritize areas of opportunity in the salon, determines root cause of the opportunity, and sets direction to achieve productivity - referral - rebooking - return rate and client acquisition standards.
• Delivers Salary Cost objectives to achieve profit plan.
• Manages backbar expenses to plan.
• Handles or directs salon team to address product related issues that have the biggest impact to the client.
• Manages performance standards / programs consistently meets established performance standards for the role, including (but not limited to) product and service sales, client experience, productivity, and attendance.
• Reviews and follows all company programs (including but not limited to) hiring practices and state safety regulations, and accurately advises salon associates on how to address any related issues.

Core Competencies

• Prioritizes customers: Focuses team efforts on superior customer service and a quality salon client experience, with the goal of rebooking. Make the client feel at home by providing a thorough consultation, prioritizing their time and services, and recommending appropriate retail. Also, meeting the needs of salon associates by valuing the need for work like balance and prioritizing important experiences in and out of the workplace.
• Takes accountability: Holds the team accountable for performance and empowers individuals to do the same for themselves. Actively manage and understand what is happening in your salon and lead by example. Equip your team with the tools and skills they need to be successful on the job; and then celebrate your associate wins and encourage them to have pride in their work accomplishments.
• Produces results: Establishes goals and explains how success will be measured for each area of responsibility. Prioritizes work and remains adaptable to change as new challenges arise. Motivates the team to stay focused on driving team and company results to reach quarterly and annual goals.

About JCPenney

JCPenney is the shopping destination for diverse, working American families. With inclusivity at its core, the Company's product assortment meets customers' everyday needs and helps them commemorate every special occasion with style, quality, and value. JCPenney offers a broad portfolio of fashion, apparel, home, beauty, and jewelry from national and private brands and provides personal services including salon, portrait, and optical. The Company and its 50,000 associates worldwide serve customers where, when, and how they want to shop - from jcp.com to more than 650 stores in the U.S. and Puerto Rico. In 2024, JCPenney celebrates 122 years as an iconic American brand by continuing its legacy of connecting with customers through shopping and community engagement. Please visit JCPenney's Newsroom to learn more and follow JCPenney on Facebook, Instagram, Twitter, and LinkedIn.

Pay Range

USD $15.48 - USD $24.93 /Hr.