Salon Coordinator - Part Time - SouthPark Mall

About the role

The Salon Retail Coordinator is responsible for the operation and functional management of the front desk, reporting to the Salon Manager. This is a non-exempt position focused on delivering exceptional customer service to ensure every guest feels valued.

Responsibilities

• Client Sales and Service:
  • Suggest retail products, upsell larger quantities, and promote additional services or salon promotions.
  • Cross-sell services across different salon areas.
  • Respond professionally to customer service issues, including complaints, refunds, and corrective work.
  • Handle difficult or corrective service situations with strong communication skills.
  • Pursue ongoing personal education on products, services, and industry trends.
  • Promote the salon outside of business hours and adjust schedules to meet client needs.
• Telephone and Reception:
  • Acknowledge clients within 60 seconds of their arrival.
  • Answer phones within three rings, with a smile, stating your name and salon location.
  • Listen for a reply before placing clients on hold.
  • Efficiently manage scheduling, cancellations, and rescheduling of appointments.
  • Process POS transactions promptly and emphasize pre-booking during check-out.
• Salon and Personal Presentation:
  • Ensure the reception area and salon comply with State Board Regulations.
  • Maintain a clean and organized reception area.
  • Organize time and resources to meet sales goals.
  • Communicate with Salon Management regarding operational issues and needs.
  • Adhere to salon guidelines for attendance, tardiness, and professional appearance.

Requirements

• GED or High School diploma.
• Proficiency in computer-based business software.
• Ability to handle money, count change, and process transactions accurately.
• Customer service or cosmetic industry experience preferred.
• Physical ability to:
  • Use a computer keyboard, telephone, and related business equipment.
  • Work with chemicals and chemical compounds.
  • Stand for up to 8-hour shifts.
  • Lift up to 25 pounds.