Sally Beauty Assistant Store Manager 03078

About the Role

Assistant Managers support the Store Manager in all operational areas and are responsible for all primary duties when the Store Manager is not present. This role focuses on delivering exceptional customer experiences, driving sales and key performance indicators, and maintaining brand standards through effective leadership and operational oversight.

Responsibilities

• Brand (30%):
  • Supervises and supports associates’ daily goals and activities to maximize sales, KPIs, and customer loyalty.
  • Ensures adherence to brand standards, including merchandising, marketing, backroom organization, and dress code.
  • Acts as the main point of contact for resolving customer issues and concerns.
  • Analyzes store trends and anticipates customer demands.
  • Emphasizes both in-store selling and Omni-channel strategies.
• People (30%):
  • Engages, trains, and develops teams to achieve positive results.
  • Actively recruits external candidates using internal hiring platforms.
  • Identifies strengths and opportunities for associates and provides coaching or counseling.
  • Holds teams accountable to company policies and expectations.
  • Maintains positive associate relations by addressing concerns and sharing relevant company information.
  • Builds strong working relationships with Store Manager peers and maintains consistent communication with Area/District Managers.
  • Fosters an environment of diversity, inclusion, and belonging.
• Operations (30%):
  • Ensures execution of all company processes through training, management, analysis, and continuous improvement.
  • Manages inventory through ordering, shipment processing, and digital fulfillment strategies (e.g., SFS, SDD, BOPIS).
  • Manages payroll hours and schedules according to business needs.
  • Ensures proper execution of store opening and closing procedures.
  • Follows through on company directives, assignments, and projects in a timely and accurate manner.
• Safety/Loss Prevention (10%):
  • Ensures a safe store environment for associates and customers by enforcing all policies and procedures.
  • Protects company assets by adhering to inventory and cash control procedures to minimize shrink and damages.
  • Utilizes available reporting, tools, and technology to support loss prevention.
  • Ensures compliance with all HAZMAT training and execution.

Requirements

• High School Diploma or equivalent.
• Must be 18 years of age or older.
• Minimum 3+ years of retail sales/customer service experience (preferred).
• At least 1+ year of prior management experience (preferred).
• Ability to lead or support a team to meet business objectives.
• Effective communication skills with both team members and management.
• Must have scheduling availability to meet the needs of the business.
• Cosmetology license is desirable but not required.

Skills

• Passionate Learner: Desire to grow and learn.
• Flexible & Agile Adapter: Adjusts to multiple demands and responds effectively to new circumstances.
• Talent Builder: Hires, develops, motivates, and coaches talent for future success.
• Effective Communicator: Expresses information candidly and creates an engaging, open environment.
• Team Builder: Develops strong partnerships across all levels and functions within the company, emphasizing inclusion.
• Customer Focused Partner: Understands and meets the needs of external and internal customers.
• Results Driver: Drives and delivers plans, holds self and team accountable to high standards, and demonstrates determination to succeed.
• Strategic Thinker: Demonstrates vision and broad perspective to drive business performance.
• Big Picture Thinker: Executes and adapts plans, follows through on commitments, and keeps pace with the business.
• Problem Solver & Decision Maker: Analyzes information and objectively evaluates alternatives to make sound decisions.

Working Conditions

• Requires physical exertion such as long periods of standing, walking, recurring bending, crouching, stooping, stretching, and reaching.
• Involves recurring lifting of moderately heavy items (e.g., shipment or record boxes).
• May require above-average agility and dexterity.
• May be required to work in other stores from time to time.
• The work environment involves everyday risks or discomforts typical of retail settings, requiring normal safety precautions (e.g., safe work practices, fire regulations, traffic signals).
• The work area is adequately lighted, heated, and ventilated.