Salesperson

ESSENTIAL FUNCTIONS

• Maintains an acceptable sales quota as established in weekly, monthly, and annual store goals.
• Advises customer on quality, style, or value of home furnishings merchandise and in selecting appropriate items.
• Develops expertise in customer experience and sales execution to properly meet the needs of the customer.
• Verifies prices are correct and each item is accounted for on sales orders.
• Calculates sales discount as warranted in determining sales write up.
• Prepares and/or places tags on merchandise; places tags on all merchandise especially for sales promotions.
• Sets up advertising displays and/or arranges merchandise on counters and sales floor to promote sales; stocks shelves, counters, tables and other sales areas with merchandise.
• Loads pick-ups as needed and obtains customer signature on receipt for pickup.
• Attempts to resolve customer complaints regarding delivery of damaged or incorrect merchandise.
• Makes sales prospecting calls via telephone utilizing various telemarketing sales techniques; maintains accurate records in the CRM system.
• Updates and maintains accurate customer records and activity within the CRM system.
• Handles customer inquiries in person or via telephone.
• Attends scheduled sales meetings.
• Regularly inspects and maintains assigned sales area for cleanliness and orderliness; cleans shelves, counters, and floor displays.
• Affords assistance in completing credit applications, answers questions regarding Company/store policy and/or procedures.
• Sets up delivery or pickup times with customers and documents appropriately.
• Composes and sends thank-you notes to customers for their business.
• Keeps records of sales.
• Receives various documentation and reports; reviews, processes, responds, distributes, forwards, files, maintains, and/or takes other action as appropriate.
• Operates a personal computer, calculator, copy machines, telephone, or other equipment as necessary to complete essential functions.
• Follows and adheres to Display Standards, Customer Service Counter Standards, and Telephone Standards.
• Complies with the Farmers Sales Floor Standards as well as actively engaging customers with our S.W.I.N.G. program.
• Enters customer service issues in PQA as assigned.
• Upholds and promotes our H.O.M.E. values: Helping others, developing Ordinary people to do extraordinary things, being a Motivated owner that cares, and ensuring that excellence is a habit personally and for those entrusted to them to lead.

MINIMUM QUALIFICATIONS

• High School Diploma or GED required;
• Six months experience in practical retail sells;
• Or any combination of training, experience and education which provides the required knowledge, skills, and abilities for this position.

PREFERRED SKILLS AND ABILITIES

• Data Utilization: Requires the ability to review, categorize, prioritize, and/or analyze data.
• Human Interaction: Requires the ability to provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations.
• Equipment, Machinery, tools, and Materials Utilization: Requires the ability to operate equipment, machinery, tools, and/or materials requiring complex and rapid adjustments.
• Verbal Aptitude: Requires the ability to utilize a wide variety of reference and/or descriptive data and information.
• Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; the ability to interpret graphs.
• Functional Reasoning: Requires the ability to carry out instructions furnished in written, oral, or diagrammatic form. Involves semi-routine standardized work with some latitude for independent judgment concerning choices of action.
• Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving a variety of predefined duties which are often characterized by frequent change.

PHYSICAL REQUIREMENTS

• Tasks require the ability to exert moderate physical effort, though not constant physical effort, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (12-50 pounds).
• Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, depth, and visual cues or signals.
• Some tasks require the ability to communicate orally.
• Performance of essential functions may require exposure to adverse environmental conditions, such as dirt, dust, temperature extremes, electric currents or toxic agents/chemicals.

ADA COMPLIANCE

• The Company will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.