Salesforce Tech Lead with Order mgmt./SFCC/SOX

About the role

We are hiring a Salesforce Core Tech Lead to own the technical direction of our Salesforce Core platform (Service Cloud, OMS, Experience Cloud, and the shared data model underneath them). This is a hands‑on lead role. Location: Needham, MA. Duration: Long‑term. You will work closely with the Commerce Cloud lead, QA, DevOps, and business stakeholders in CX and Operations across NA and EMEA.

Responsibilities

• Set the architecture for the Salesforce Core platform.
• Review and merge every PR that touches Core.
• Own release quality.
• Lead two mid‑level Salesforce engineers' day‑to‑day.
• Collaborate with Commerce Cloud lead, QA, DevOps, and business stakeholders in CX and Operations across NA and EMEA.

Requirements

• 7+ years of Salesforce development with at least 2 years in a lead or architect capacity owning a Salesforce org end to end.
• Deep, hands‑on Service Cloud experience: Case routing and Omni‑Channel, Service Console, Knowledge, Entitlements and Milestones, CTI or telephony integration, Experience Cloud portals.
• Expert Apex (triggers, async, batch, queueable, governor limits), LWC and Flow.
• Know when a Flow is the wrong answer and can explain why.
• Strong integration experience: REST and SOAP, Platform Events, Change Data Capture, middleware (MuleSoft or similar), and external system patterns such as ERP, payment providers, and shipping carriers.
• Proven ownership of a Salesforce release pipeline: Git, SFDX / sf CLI, scratch orgs or sandboxes, CI/CD, and test coverage discipline.
• Track record performing code reviews and holding a team to a quality bar.
• Experience leading or mentoring engineers, including giving direct feedback.
• Comfortable working across US and UK time zones with distributed stakeholders.

Qualifications

• Mandatory Skills Salesforce Order Management (OMS) experience, including order lifecycle, fulfilment orchestration, and payments.
• Salesforce certifications: Platform Developer II, Service Cloud Consultant, Application or System Architect track.
• Experience working alongside a Salesforce Commerce Cloud (SFCC) team and the data flows between B2C Commerce and Core.
• Experience in a SOX‑regulated environment: change management, segregation of duties, audit evidence.
• Consumer products, retail, or DTC ecommerce background.
• Exposure to Agentforce or AI‑assisted service tooling.