Salesforce Systems Coordinator

Responsibilities

• Serve as system administrator for Salesforce and related products.
• Manage users, permissions, profiles, security settings, reports, dashboards, workflows, and automations.
• Provide user support, training, documentation, and troubleshooting.
• Conduct system audits, prepare for releases, evaluate new features, and maintain documentation.
• Cook up new development requests and enhancements with technical and functional teams.
• Diagnose and resolve application issues and bugs.
• Support upgrades, testing, integrations, data imports/exports, and data quality efforts.
• Maintain data integrity, backups, and sandbox environments.
• Manage deployments with appropriate rollback plans.
• Support production releases and occasional after-hours issue resolution.
• Participate in project planning, requirements gathering, and solution design.
• Collaborate with implementation partners and Lastinger Center partners.
• Evaluate and support AppExchange and third-party integrations (e.g., Brightspace D2L, SMS, telephony, form builders).
• Contribute to Salesforce governance, strategy, and cross-center user groups.
• Create and maintain dashboards, queries, and reports for marketing, recruiting, admissions, advising, and graduation.
• Provide status updates and maintain task documentation.

Qualifications

• Average 2 years of relevant experience.
• A high school diploma or equivalent and 4 years of relevant experience.
• Associate’s degree and 2 years of relevant experience.
• Appropriate college coursework or vocational/technical training may substitute at an equivalent rate for the required experience.
• Preferred: Salesforce Administrator certification (within 3 months).
• Experience with Salesforce administration, configuration, and user support.
• Strong problem-solving and communication skills.
• Experience in higher education CRM/SIS processes.