Salesforce Software Engineer

About the role

The Software Engineer will play a crucial role on the Digital Patient Experience team and the CRM Platform Management team, focusing on Salesforce HealthCloud solutions. They will be responsible for implementing, maintaining, and supporting various technical platforms, including software, networks, hardware, and databases.

Responsibilities

• Implement and support technical solutions, including critical infrastructure, network, application, database, and security frameworks.
• Monitor and optimize platform performance, availability, and capacity.
• Troubleshoot and resolve complex platform issues across multiple environments.
• Develop and maintain automation scripts and tools to improve operational efficiency.
• Contribute to the design and implementation of new platforms and services.
• Support security hardening and vulnerability remediation efforts.
• Collaborate with cross-functional teams to support business and technical projects.

Qualifications

• Bachelor's Degree in Computer Science or a related field.
• 3-5 years of experience as a systems engineer or related position.
• Proficient in administering enterprise systems and platforms.
• Strong understanding of networking concepts, firewalls, and load balancers.
• Strong understanding of data structures and database systems.
• Intermediate scripting and automation skills to streamline operational tasks.
• Familiarity with cloud platforms (AWS, Azure, Google Cloud) and hybrid environments.
• Ability to analyze and troubleshoot complex system and application issues.
• Experience with system monitoring tools and interpreting performance data.
• Understanding of system security concepts and the implementation of security-leading practices.
• Effective collaboration and communication skills across technical and non-technical teams.

Skills for Success

• Proficient in administering enterprise systems and platforms.
• Strong understanding of networking concepts, firewalls, and load balancers.
• Strong understanding of data structure and database systems.
• Intermediate scripting and automation skills to streamline operational tasks.
• Familiarity with cloud platforms (AWS, Azure, Google Cloud) and hybrid environments.
• Ability to analyze and troubleshoot complex system and application issues.
• Experience with system monitoring tools and interpreting performance data.
• Understanding of system security concepts and the implementation of security-leading practices.
• Effective collaboration and communication skills across technical and non-technical teams.
• Preferred: Salesforce Developer Certifications (Platform Developer 1, Platform Developer 2, Javascript Certified Developer), Salesforce Administrator Certifications (Administrator 201, Administrator 301 preferred).
• Experience with Object Oriented Programming Languages: Java experience required.
• Experience with .NET Core, C#, React, MVC, HTML/JavaScript/Ajax, and XML preferred.
• Experience with the Lightning Framework and the creation of Lightning Web Components.
• Experience with responsive UI design utilizing frameworks like Bootstrap preferred.
• Experience with Relational Database design and development using MS SQL Server.
• Experience developing Integration Web Services with RESTful and SOAP protocols.
• Experience with APIs, Integration principles (ideally including Epic).
• Proficiency with developing reports is desired.
• Experience with Visual Studio, Visual Studio Code, Team Foundation Server, Azure Dev Ops, and SharePoint is desired.
• Experience with Agile, Scrum or CMMI software development methodologies is desired.

Physical Requirements

Additional Job Details (if applicable): M-F Eastern Business Hours, Hybrid working model includes in-office, must be flexible 1-2x weekly based on business needs, Remote workdays require stable, secure, quiet, compliant workspace, Remote Type Hybrid Work Location 399 Revolution Drive, Scheduled Weekly Hours 40, Employee Type Regular, Work Shift Day (United States of America)

Pay Range

$75,275.20 - $109,553.60/Annual, Grade 6

At Mass General Brigham

We believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.