Salesforce Senior Technical Lead / Architect (Amazon Connect & Salesforce Service Cloud Voice)

About the role

NTT DATA is seeking a Salesforce Senior Technical Lead / Architect (Amazon Connect & Salesforce Service Cloud Voice) to join our team in Dallas, Texas (US-TX), United States (US).

Responsibilities

• Translate business requirements into well-architected solutions that best leverage the Salesforce platform and products
• Provide detailed level of effort estimates for proposed solutions and articulate the benefits and risks to a solution’s feasibility and functionality
• Develop custom solutions and interfaces leveraging the Salesforce platform
• Lead the hands-on technical delivery of Salesforce implementations including development of custom solutions and interfaces, managing technical scope and client expectation, and maintaining system integrity
• Create and maintain comprehensive technical documentation including design specifications, deployment guides & system support guides
• Lead and manage end-to-end Salesforce projects
• Design and develop customizations using Salesforce.com developer toolkit
• Architect, design, and develop custom applications on the Salesforce platform using Apex programming
• Establish and maintain user roles, profiles, security settings, access levels, and sharing rules
• Perform data migration and maintain data quality using standard Salesforce data tools
• Guide and mentor the development team, ensuring code and design quality
• Collaborate with stakeholders to manage and prioritize project backlogs
• Stay current with Salesforce updates and new technologies and leverage them to bring business benefits
• Ensure the Salesforce system aligns with company’s business processes and collaborate with stakeholders to continually improve and further optimize the system
• Provide technical expertise and guidance to business stakeholders to ensure effective use of Salesforce for their needs
• Proven experience in DevOps - Deployment (SIT/UAT/Prod) and Prod troubleshooting/fixes.

Qualifications

• 12+ years of experience in Salesforce Ecosystem and integrations experience with various systems
• 5+ years or more with experience in Salesforce Service Cloud Voice and Amazon Connect ecosystem (application, telephony, routing, AI, and DevOps layers)
• 5+ years as a Salesforce Technical Lead
• 5+ years of Salesforce architecture, services, and security model
• 5+ years experience with Salesforce Development Toolkit (Apex, Visualforce, LWC, Lightning, etc.)
• 5+ years experience in hands-on development leverages design patterns, integrations and SF Architecture
• 5+ years experience in DevOps - Deployment (SIT/UAT/Prod) and Prod troubleshooting/fixes
• 3+ years experience in AWS and Databricks
• 5+ years Salesforce’s data model and how and when to create custom objects, junction objects, and other model items
• 5+ years experience with Agile development methodologies and tools i.e. Jira
• Excellent analytical, problem-solving, and communication skills
• Experience leading and mentoring a team of developers
• Must have Salesforce Certified Platform Developer I, Certified Sales Cloud and Service Cloud

Preferred Skills

• BS/MS degree in Computer Science, Information Technology or relevant field