Salesforce Senior Consultant, Functional Transformation
About the role
The Deloitte Customer team empowers organizations to build deeper relationships with customers, supporting their marketing, sales, and service organizations. Post-sales activities, including service, customer success, and professional services, are growing in importance due to their role in customer retention and expansion.
Responsibilities
- Identify business requirements
- Manage requirements
- Design functional solutions
- Prototype designs
- Design processes including scenario design and flow mapping
- Conduct testing
- Develop training materials
- Define support procedures
- Support implementations
Requirements
- 6+ years of consulting and Salesforce experience, including program and workshop design
- At least two full life-cycle Salesforce implementations across Sales Cloud, Service Cloud, Experience Cloud, and Financial Service Cloud
- Experience in Lightning (Aura and LWC)
- Bachelor's degree in computer science, information systems, or a technology field; or equivalent years of experience
- Ability to travel 50% on average based on the nature of the work and client/industry sectors served
- Limited immigration sponsorship may be available
Qualifications
- Preferred: Salesforce certifications
- Experience in industries such as Financial Services, Life Sciences, Health Care, Manufacturing, Technology, Retail, or Media
- Experience presenting to both technical and non-technical audiences
- Experience implementing CRM platforms (SAP CRM, Oracle Sales Cloud, Microsoft Dynamics) or CPQ technologies (BigMachines, Apttus, Cameleon)
- Advanced degree in a relevant field
Benefits
Deloitte offers a comprehensive benefits package, including health insurance, retirement plans, and paid time off. The company also provides opportunities for professional development and growth within the organization.
Pay
The wage range for this role is $119,000 to $198,900, taking into account the wide range of factors that influence compensation decisions.
Schedule
The schedule for this role is flexible, accommodating the needs of the client and industry sectors served.