Salesforce QA Analyst

Responsibilities

• Develop detailed test plans, test cases, and test scripts based on functional requirements, business use cases, and user stories.
• Create and maintain test data for both functional and integration testing.
• Conduct UI, functional, and regression testing.
• Design, develop, and execute test scripts.
• Support the setting up of a testing automation framework for CRM using testing tools such as Panaya and Worksoft.
• Perform integration testing to ensure smooth communication between Salesforce and third-party systems (e.g., ERP, payment gateways).
• Identify, document, and track defects in tools like Jira, ensuring timely resolution.
• Re-test fixed defects and verify that solutions meet acceptance criteria.
• Perform API testing to verify integrations with external systems using tools like Postman or SoapUI.
• Participate in Agile sprint cycles/ceremonies to ensure timely delivery of high-quality Salesforce solutions.
• Contribute to the improvement of testing processes and best practices within the team.
• Provide regular test status reports and defect metrics to management.

Qualifications

• 4+ years of experience testing all phases of QA efforts for medium to large enterprise Salesforce implementation projects, specifically in Sales Cloud, Service Cloud, and Experience Cloud.
• Experience with manual testing of Salesforce projects using Agile Scrum methodology.
• Familiarity with testing, including validation of screens and user interfaces in Sales Cloud and Commerce Cloud environments.
• Effective communication skills to share testing knowledge and strategies in a collaborative atmosphere.
• Proven experience in planning, preparing, and executing functional, integration, and user acceptance testing, including end-to-end test scenarios across multiple systems.
• Salesforce certifications (e.g., Administrator, Platform App Builder) are highly preferred.

Why Join Us

You will be part of a dynamic team dedicated to delivering high-quality solutions and leading innovations that enhance our clients' success. We offer competitive salaries, comprehensive benefits, and opportunities for professional growth.