Salesforce Marketing Operations Manager Contractor

About the role

We are seeking a Salesforce Marketing Operations Manager to support CRM and marketing technology operations, platform governance, and business process optimization. This role will partner with business and technology teams to manage platform enhancements, drive adoption, and support strategic initiatives.

Responsibilities

• Manage platform enhancements, release planning, and ongoing operations.
• Support CRM and marketing technology processes, governance, and user adoption.
• Partner with stakeholders to gather requirements and implement scalable solutions.
• Manage vendors, consultants, and cross-functional project activities.
• Maintain reporting, dashboards, and performance metrics.
• Support data quality, governance, and process improvement initiatives.
• Develop and maintain operational documentation, workflows, and best practices.

Qualifications

Required:

• 5+ years of Salesforce platform experience.
• 3+ years supporting CRM operations, platform governance, or marketing technology programs.
• Experience managing vendors, consultants, and cross-functional stakeholders.
• Strong project management, analytical, and problem-solving skills.
• Experience with reporting, dashboards, and business process improvement.
• Excellent communication and stakeholder management abilities.

Preferred:

• Experience with marketing automation and customer engagement platforms.
• Experience with data governance, analytics, and reporting solutions.
• Salesforce certifications or related platform credentials.
• Experience with customer data platforms or advanced analytics initiatives.
• Experience in healthcare, life sciences, nonprofit, or other regulated industries.

Benefits

Full-time employees are also eligible for benefits options such as health coverage, life insurance, disability insurance, and 401k benefits.