Salesforce Life Science Patient Service Delivery Lead

About the role

We Are:

• An Accenture’s Salesforce practice, and we live to see what this platform can do. Since we were one of the first on the scene, we’re the largest global Salesforce practice, not to mention one of the best.
• In fact, we are the industry leader for building Salesforce solutions, and we are Master Certified in all 12 industries and clouds.
• We use tech like Lightning, Einstein, and Bolt to build stronger, better relationships with customers. And we are always learning.
• We are building the most resourceful team on the planet, and helping our people with new skills, training, and support to get over 4,200 certifications including Certified Technical Architect (CTA).

Responsibilities

• Lead Salesforce.com implementation engagement and provide engagement leadership: Assess engagement performance, risks, issues and impact on solution and service delivery commitments, client relationships, etc.
• Own development of plan to review and manage client expectations throughout delivery and ensure the values we are delivering are in line with client expectations.
• Create an integrated project plan from the individual project plans, showing the high-level flow of project milestones and dependencies across projects. Use the plan to rebalance work and manage variances across projects.
• Lead business and functional requirements definition and prioritization/scoping of requirements
• Maintain quality management process, manage expectations, conduct milestone reviews, manage process performance, conduct continuous improvement and causal analysis activities.
• Monitor and control all issues that affect the team, project, or program and potential risks.
• Manage program/project’s financial, resource strategy and contingency
• Disseminate best practices on solution positioning and delivery
• Build and maintain high performance teams
• Support pre-sales activities inclusive of participating in sales calls and proposal development

Requirements

• Minimum of 8 years of progressive experience in a Salesforce Delivery/Functional lead role, to include: Project Management, Business Analysis, and Technology implementation in full life-cycle Cloud/CRM engagements
• A minimum of 5 years of experience leading teams
• Experience supporting Patient services
• Experience supporting Life Sciences clients and/or the Life Sciences industry
• A Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years' work experience)

Bonus Points If

• You have experience working with AI/ML tools and platforms (e.g., Salesforce Einstein, Agentforce, Microsoft Copilot, or generative AI tools) and an understanding of how AI capabilities can be applied to Life Sciences commercial solutions
• You have familiarity with Salesforce Life Sciences Cloud (LSC), Health Cloud, or equivalent pharma/biotech CRM platforms and an understanding of how these clouds support commercial and patient-facing use cases
• You have experience delivering projects using Agile, hybrid, or scaled Agile frameworks (e.g., Scrum, SAFe) and comfort adapting delivery methodology to client context
• You can adapt to dynamic work environment and be creative within a team
• You are customer-oriented and great at building client relationships
• You have a strong background in Cloud Computing solutions
• You have experience managing multi-shore projects
• You are PMP and/or other project management certification preferred
• You have Salesforce.com and other cloud platform certifications
• You have executive-level sales support experience in consulting/professional services

Pay

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.

Schedule

Travel may be required for this role. The amount of travel will vary from 0 to 100% depending on business need and client requirements.

Qualifications

• Minimum of 8 years of progressive experience in a Salesforce Delivery/Functional lead role, to include: Project Management, Business Analysis, and Technology implementation in full life-cycle Cloud/CRM engagements
• A minimum of 5 years of experience leading teams
• Experience supporting Patient services
• Experience supporting Life Sciences clients and/or the Life Sciences industry
• A Bachelor's degree or equivalent (minimum 12 years) work experience. (If Associate’s Degree, must have minimum 6 years' work experience)