Salesforce Integration Engineer (Public Trust)

About the role

The team is seeking an Integration Engineer to support a large-scale federal Salesforce Center of Innovation environment. This role will be responsible for designing, configuring, maintaining, troubleshooting, and documenting secure integrations across a complex Salesforce ecosystem.

Responsibilities

• Design, implement, maintain, and troubleshoot integrations across the Salesforce ecosystem, including Salesforce Org-to-Git Code Repo, Salesforce Org-to-Org, Salesforce App-to-App, third-party integrations, service accounts, and connected applications.
• Manage and support 150+ Salesforce API connections using Salesforce Admin Console, Connected Apps, service accounts, certificates, and approved customer processes.
• Collaborate with Salesforce Technical Architects, Salesforce Administrators, Developers, Release Engineers, Security Engineers, Business Analysts, application teams, and customer technical leads to define integration patterns, data flows, technical specifications, and implementation plans.
• Support application onboarding and offboarding by validating integration readiness, API dependencies, authentication patterns, service account needs, sandbox readiness, and release impacts.
• Support release management activities for major releases, minor releases, and hotfixes across Integration, Stage, and Production environments.
• Participate in Technical Design Document reviews, with emphasis on integration architecture, API design, error handling, monitoring, authentication, data movement, rollback planning, and operational supportability.
• Troubleshoot integration issues in coordination with application teams, O&M teams, Salesforce Support, security teams, and release management personnel.
• Create and maintain integration documentation, API inventories, service account inventories, data flow diagrams, operational runbooks, troubleshooting guides, and Confluence knowledge articles.
• Evaluate integration-related opportunities for modernization, automation, monitoring, and resilience across the Salesforce platform.
• Support off-hours releases, outages, hotfixes, or urgent production events as needed, including mission-critical portal and login support.

Requirements

• U.S. Citizenship required due to federal contract requirements.
• Candidate must have a current Public Trust clearance/suitability determination or an active DoD Secret clearance.
• Candidate must reside in the U.S., be authorized to work in the U.S., and all work must be performed in the U.S.
• Candidate must have lived in the U.S. for three full years out of the last five years.
• 4+ years of hands-on systems integration experience supporting enterprise applications.
• 2+ years of experience supporting Salesforce integrations, Salesforce APIs, Connected Apps, service accounts, authentication, or Salesforce platform administration/development.

Desired Skills

• 2+ years' experience with REST/SOAP APIs, JSON, XML, OAuth, SAML, certificates, API security, integration monitoring, and error handling.
• 2+ year experience supporting production systems, incident response, root cause analysis, and technical troubleshooting in a mission or enterprise environment.
• Experience supporting large Salesforce programs in federal, public sector, or regulated environments.
• Experience with Salesforce Government Cloud, Salesforce Shield, Public Sector Solutions, Experience Cloud, or large multi-org Salesforce ecosystems.
• MuleSoft Anypoint Platform experience, including Anypoint Studio, Runtime Manager, API Manager, Exchange, Design Center, and DataWeave.
• MuleSoft Developer certification or Salesforce integration-focused certifications.
• Experience with Salesforce CLI, VS Code Salesforce Extensions, Salesforce Developer Console, GitLab, GitHub, GitHub Actions, scratch orgs, and DevSecOps pipeline toolsets.
• Experience with Salesforce Connect, Platform Events, Change Data Capture, External Services, Named Credentials, External Credentials, Data Loader, SFTP, ETL tools, or middleware platforms.
• Experience managing API inventories, service account inventories, connected app governance, certificate rotations, and integration runbooks.
• Experience supporting release management portals, helpdesk/ticketing platforms, ServiceNow, Jira, Confluence, and operational support tools.
• Experience supporting high-volume release environments, including major releases, minor releases, production changes, hotfixes, and technical design reviews.
• Experience supporting incident-heavy environments, including Tier 2/Tier 3 support and RCA responsibilities.
• Strong written and verbal communication skills, including the ability to explain integration risks and dependencies to technical and non-technical stakeholders.