Salesforce Innovation Center, Lead AMER

About the role

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The Salesforce Innovation Center (SIC) delivers executive experiences that inspire C-suite leaders to envision their AI-powered future — deepening trust, accelerating deals, and positioning Salesforce as the definitive partner for Agentic transformation.

The Strategy Manager will help manage the Salesforce Innovation Center (SIC) briefings and events, fostering a strategic relationship with sales, products, and executives to deliver amazing customer experiences at our Innovation Center in Chicago. This role requires strong analytical, organizational, and coordination skills, and the ability to communicate and work with Executive Management, Sales Management, and other critical organizations in a dynamic and fast-paced environment.

Responsibilities

• Manage and ensure the success of customer briefings at our Chicago Innovation Center
• Serve as the main point of contact for Account Teams throughout the planning cycle and during briefings
• Strategize with Account Teams on agenda, meeting flow, Subject Matter Experts, and content
• Work closely with Account Teams to gain an understanding of Customer and Sales objectives
• Identify, secure, and prepare Salesforce executives for SIC briefings and conferences
• Work with Subject Matter Experts on product positioning and strategy for briefings
• Manage all logistics within the SIC team, including request management, room/speaker scheduling, catering coordination, and room readiness

Requirements

• 4-6 years of relevant professional experience
• Experience in facilitating meetings, project/program management, and executive presence
• Adaptability to frequent change
• Strong background delivering customer success
• Consultative background and strategic mindset
• Exceptional communication, organizational skills (must be detail-oriented), and professionalism
• Strong multi-tasking skills
• Ability to adjust to changing priorities and handle multiple projects at once
• Excellent written and oral communication skills
• Commitment to customer satisfaction and attention to detail

Preferred Qualifications

• Functional experience in sales meetings and/or executive briefings
• Familiarity with Salesforce corporate strategy and sales processes
• Familiarity with the Salesforce application and exposure to the executive briefing process
• Sales or customer-facing experience

Benefits

Salesforce offers a variety of benefits to help you live well, including:

• Time off programs
• Medical, dental, vision, and mental health support
• Paid parental leave
• Life and disability insurance
• 401(k) and an employee stock purchasing program

More details about company benefits can be found at Salesforce Benefits.

Pay

The typical base salary range for this position is $117,400 - $177,600 annually. The range represents base salary only and does not include company bonus, incentive for sales roles, equity, or benefits, as applicable.