Salesforce Engineering Lead

Position Summary

We are looking for an accomplished Salesforce Service Cloud Lead Engineer to help deliver scalable, high-performance solutions on the Salesforce platform. You will blend deep technical expertise with thought leadership, guiding both strategy and execution for Service Cloud capabilities across the enterprise.

Technical Leadership

• Be a primary technical authority for Salesforce Service Cloud, including case management, Omni-Channel, CTI, Knowledge, Digital Engagement, and automation features.
• Lead/Collaborate on end-to-end solutions that align with enterprise standards, scalability requirements, and long-term platform strategy.
• Lead the development of necessary custom components using Apex, Lightning Web Components (LWC), Flows, and integrations.
• Establish and enforce best practices for configuration, coding, testing, and deployment.
• Experience with AI Capabilities (GitHub CoPilot, SFDC Einstein, SFDC Agentforce, etc.).

Solution Delivery

• Translate requirements into technical designs and implementation plans.
• Help oversee development activities, ensuring high-quality, maintainable, and secure solutions.
• Guide integration efforts with external systems using REST/SOAP APIs, middleware, and event-driven architectures.
• Lead/Conduct code reviews, performance tuning, and troubleshooting for complex issues.

Platform Governance & Optimization

• Follow and maintain architectural standards, data models, and integration patterns.
• Optimize Service Cloud features to improve agent productivity, case resolution, and customer experience.
• Evaluate new Salesforce releases, features, and AppExchange solutions for continuous improvement.

Collaboration & Stakeholder Engagement

• Partner with Product Owners, Business Systems Analysts, Engineers, DevOps and other cross-functional teams to shape the roadmap.
• Provide technical mentorship to developers, admins, and junior engineers.
• Communicate complex technical concepts to non-technical stakeholders with confidence.

The Essentials

• You Will Have:
• Bachelor's Degree or equivalent years of relevant work experience.
• Legal authorization to work in the U.S.

The Preferred

• You Might Also Have:
• 8+ years of relevant work experience including hands-on Salesforce development experience, with at least 3 years focused on Service Cloud.
• Proven experience acting as a solution/technical lead.
• Strong proficiency in: Apex, LWC, Visualforce, Salesforce Flows and automation tools, Integration technologies (REST, SOAP, MuleSoft, Kafka, etc.), Data modeling and security architecture, Deep understanding of Service Cloud capabilities: Omni-Channel, Case Management, Knowledge, CTI, Digital Engagement, Entitlements, and SLAs, Experience with CI/CD pipelines (e.g., Git, Azure DevOps, Copado, Gearset).
• Experience with AI Capabilities (GitHub CoPilot, SFDC Einstein, SFDC Agentforce, etc.).
• Experience with Salesforce certifications such as: Service Cloud Consultant, Platform Developer I/II, Application Architect (preferred).
• Experience in large-scale enterprise environments.
• Familiarity with AI-driven features (Einstein Bots, Einstein Case Classification, etc.).
• Leadership presence.
• Strong collaboration skills across technical and business teams.
• A passion for innovation and continuous improvement.

What We Offer

• Health Insurance including Medical, Dental and Vision.
• 401k.
• Paid Time off.
• Parental and Caregiver Leave.
• Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.

Rockwell Automation’s Hybrid Policy

• Employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.